Well, Demon are a sack of shit.
They may have got a cheque for £16.27 from me, for a service that they told me was free.
However, they will not get a cheque next year for £270, when my service is up for its annual renewal, as I shall be moving to one of their competitors. I shall also be advising all of my customers that I think Demon are a sack of shit and that they also move.
( turb0t, Tue 23 Jun 2009, 18:09, archived)

What was it for?

( Donkey Gums @mattcomedy, Tue 23 Jun 2009, 18:11, archived)

I had my ADSL service moved
from the original telephone number, and onto a new telephone number. They informed me that the cost of transfering the service was free. But after 8 weeks of conversations and emails with a stroppy and shitty cust service dept, they are advising me that although the cost of moving the service was free, there was a period for a few days when an active ADSL service was working on both lines at the same time, and that this is what they are billing me for, basically a 2nd ADSL service for a few days.
( turb0t, Tue 23 Jun 2009, 18:14, archived)

dicks. I will NEVER use them! YOU HEAR ME DEMON!!??!

( Donkey Gums @mattcomedy, Tue 23 Jun 2009, 18:16, archived)

The real pity is that
in the 15 years that I've been with them, I've not had much in the way of technical faults, less than one a year, as far as I can recall. I only transfered to broadband 5 years ago, having used ISDN before that.
( turb0t, Tue 23 Jun 2009, 18:21, archived)

Demon used to be fantastic for broadband.
Then they got taken over by Bulldog (I think), and they went shit really fast, just like all the other companies Bulldog took over. Luckily I got out before the takeover.
( OneSullenBrit *air sandwiches*, Tue 23 Jun 2009, 18:14, archived)

Thus
whoever owns Thus.
( turb0t, Tue 23 Jun 2009, 18:15, archived)

Scottish Power, I think.

( Neptune A dole queue dosser and foul mouthed chav., Tue 23 Jun 2009, 18:18, archived)

Wikipedia tells me that Scottish Power (who are part of Iberdrola) established Thus but floated it in 2002.
Blimey.
( Neptune A dole queue dosser and foul mouthed chav., Tue 23 Jun 2009, 18:23, archived)

It looks like its owned by
C&W now
www.thus.net/
( turb0t, Tue 23 Jun 2009, 18:30, archived)

Ah yes.
My knowledge is dredged up from a looong time ago, from their forums. I think Bulldog was probably an example of a company Thus took over and turned shit.

Another ADSL company to avoid is NewNet, who I migrated to after Demon. They fucked me over badly. Not monetarily, just really shit service, bad support over the phone, the (unfortunate) usual. They even used to monitor their forum for people with problems, and if the problem was because their service was poor (IE not user-end) they would delete the thread. A few days after I joined I found that they had changed the T&C to implement an incredibly strict download limit. They argued that I should have left when I got the letter explaining that (which of course I did not get, because they sent them out before I joined). I got Trading Standards involved and they helped (by which I mean they bitch slapped them all over the shop until they gave in).


WORDS!
( OneSullenBrit *air sandwiches*, Tue 23 Jun 2009, 18:24, archived)

Last year they also threatended to take me to court for not paying my bill
this went on for three months. I consistently advised them, that I was unable to raise a cheque unless they send me an invoice, however, as their invoicing system was fucked at teh time, they were unable to send me one. Strange how the invoicing computer was broken, but the debt chasing department was still functioning ok.
( turb0t, Tue 23 Jun 2009, 18:17, archived)