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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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Reposted, but relevant.

I worked temporarily as a customer service representative (Phone-monkey) at a certain TV, Cable TV and Internet service provider that was eventually taken over by a company famous for pulling out of b3ta competitions.

The best call I ever got was from a muslim gentleman regarding his cable TV subscription.

He was enquiring why his bill had all of a sudden jumped from £280.00 per month to £420 per month.

Fucking insane, I know but I looked into the reason behind his bills and noted the following: -

Someone had been ordering at least three pay-per-view porn films per night. Fortunately I had full access to all of the details and revealed a few choice titles. Most of the titles were of lesbian (and lets face it, most men!) interest and as the bill payer and account holder he was well within his right to obtain this information.

The best part was sitting there reading through the list of titles that had been ordered. At every point in telephone calls I remain calm and composed, if someone starts screaming and shouting, I remain calm, no-one could have prepared me for what was about to happen. The guy fucking flipped, he was screaming blue murder in his native language and would not stop, he had paid them almost four grand and almost all of this was for pornography. He was for a lack of a better phrase "Not a happy bunny".

I politely explained that if he so desires, we could disable pay-per-view to prevent this in future and this is where he dropped the ultimate bombshell.

He just paid the bill. The actual television was installed in his daughters flat in leicester which she shared with a female housemate whilst studying... oooh thought I... not good!

He hung the phone up and I thought that was it.

A few days later I was dealing with written correspondence and lo and motherfucking behold what did I see...

A letter from a rather unhappy young lady about disclosing what she was watching to her father and revealing her alternative lifestyle.

I went to the account and decided to respond personally, saying in the third person that I had done exactly was required of me, explained that as I was discussing the account with the named party I was more than at liberty to disclose the titles of ordered films.

I still feel a little guilty about this one.
(, Mon 7 Sep 2009, 18:49, 7 replies)
Not your fault.

(, Mon 7 Sep 2009, 19:03, closed)
Aaahhh, an Asian lesbian
Was she call Mingeeta perchance?
(, Mon 7 Sep 2009, 19:05, closed)
lol
I was expecting that as teh punchline but it never turned up. Good catch.
(, Mon 7 Sep 2009, 22:12, closed)
Have you
Posted this before?

Either way still an amusing story.
(, Mon 7 Sep 2009, 19:34, closed)
Aye, pearoast.
But appropriate.

You can probably tell the roasted peas from the title, y'know :3
(, Mon 7 Sep 2009, 19:53, closed)
billage
sorry, he was used to paying £280 a month !!!!
(, Wed 9 Sep 2009, 10:38, closed)
Amazingly
Full Phone package, top speed broadband, full television package with all optional channels excluding the subscription his daughter was really interested in. This was 5 years ago and easily ran to a hundred quid before taking into consideration calls to mobiles which at the cheapest were 20p per minute, and the basic amount of subscription porn she was rubbing off to.
(, Wed 9 Sep 2009, 23:55, closed)

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