Call Centres
Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.
( , Thu 3 Sep 2009, 12:20)
Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.
( , Thu 3 Sep 2009, 12:20)
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Letters of apology
I read this in the paper the other day. Call centres often have to send out apologies to customers - but to save time they copy and paste the substance of the complaint, to include in the apology.
This was one that someone got from BT:
Dear Sir/Madam,
customer lost her husband and while trying to sort out his furaral she was disconnected mor than four times she has been to a number of times that she would get a rebate that she has not recived and customer is very upset at all the people t
Yours faithfully,
British Telecom Plc
( , Tue 8 Sep 2009, 17:12, 3 replies)
I read this in the paper the other day. Call centres often have to send out apologies to customers - but to save time they copy and paste the substance of the complaint, to include in the apology.
This was one that someone got from BT:
Dear Sir/Madam,
customer lost her husband and while trying to sort out his furaral she was disconnected mor than four times she has been to a number of times that she would get a rebate that she has not recived and customer is very upset at all the people t
Yours faithfully,
British Telecom Plc
( , Tue 8 Sep 2009, 17:12, 3 replies)
How newspapers work...
And as ever, it was lifted from Private Eye.
( , Tue 8 Sep 2009, 19:56, closed)
And as ever, it was lifted from Private Eye.
( , Tue 8 Sep 2009, 19:56, closed)
Knowing some of my colleagues
That doesn't surprise me in the slightest.
Not necessarily the offshore ones, either.
( , Tue 8 Sep 2009, 20:23, closed)
That doesn't surprise me in the slightest.
Not necessarily the offshore ones, either.
( , Tue 8 Sep 2009, 20:23, closed)
.
sorry it probably was private eye! i had cut it out and stuck it on my monitor to cheer me up.
( , Wed 9 Sep 2009, 11:52, closed)
sorry it probably was private eye! i had cut it out and stuck it on my monitor to cheer me up.
( , Wed 9 Sep 2009, 11:52, closed)
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