Adobe
This is still in process, but I wanted to record it before this QOTW shut down...

July 17th I ordered a copy of Photoshop for my son's birthday. He's a student, so I could pay a (much) reduced price, so I ordered direct from Adobe.
July 19th - his academic identification was approved, order confirmed, to be delivered end of July, just in time for his birthday.
End of July - order hadn't arrived and we left on holiday, thinking it would be waiting for us when we got home.
23rd August - get back from holiday, no order. Call Adobe customer service, who say there's an unexplained problem with the order on their side, but they'll sort it.

Over the next week I call them pretty much every day to find out what's going on and ask an update. They never call me, even though they say they will, and only update my support cases rarely and without useful information. I ask to speak to supervisors and managers, get lost in the phone system several times, and when I do get through they can't give me an explanation, and say I'll have to place a new order. I ask for a discount as I've been waiting so long. This has to be escalated again, so I wait more days, until they eventually say no. Against my better judgement I place a new order but ask for my complaint to stay open - and in fact they offer me 10% off my next order...

The new order is placed while I'm on the phone, academic identification already approved, order pending. And I wait, and wait, and the status on the website still says ‘pending’. So I call again to check what's going on. Website says order should be delivered Wednesday 8th, but it's not yet dispatched. Customer service sees a delivery date of September 10th, cannot explain, cannot confirm if the order has been dispatched (apparently they see different information to me). However the nice agent says it will reach me by September 10th whatever happens, and he'll send me a tracking number to prove it.

Now I have no trust left in Adobe, but I do want the software for my son. I’m preparing a complaint to be sent to their head of marketing in Europe and global. Any advice, suggestions?
(Smale is stuffed, Tue 7 Sep 2010, 11:49, 15 replies)

Get your money back
and then download a knock-off copy from Pirate Bay like the rest of us.
( sandettie light vessel automatic New Twitter - @bollocksreally, Tue 7 Sep 2010, 11:52, closed)

^^
This
(Cov Boy, Tue 7 Sep 2010, 11:58, closed)

I suspect Adobe aren't too concerned.
they know the people who get the knock-off copies wouldn't be able to afford it anyway and besides it means people are learning to use their software and not rival software instead.
( sandettie light vessel automatic New Twitter - @bollocksreally, Tue 7 Sep 2010, 12:05, closed)

and here was me
trying to be a law-abiding citizen!
(Smale is stuffed, Tue 7 Sep 2010, 12:09, closed)

see if
You can escalate it all the way up to Thomas Knoll himself
( sandettie light vessel automatic New Twitter - @bollocksreally, Tue 7 Sep 2010, 16:45, closed)

^ also this

( emvee cruor deo cruoris, Tue 7 Sep 2010, 17:36, closed)

Your would have thought it woul have been with you in a Flash!
....ugh I hate myself.
( Holly Would long wheel based tranny, Tue 7 Sep 2010, 12:24, closed)

Ba-dum tish!

(Smale is stuffed, Tue 7 Sep 2010, 12:47, closed)

Oh god
That joke sent Shockwaves through my system.
(MrOli is ugly, but in the morning you will be sober, Tue 7 Sep 2010, 12:50, closed)

Go and get

(Ethelred is watching cheese grow, Tue 7 Sep 2010, 14:34, closed)

Sounds like
they make you do serious Acrobatics to get their products.

Yeah I went there.
(Beelzebub's Ball Bag is pleasuring your wife on, Tue 7 Sep 2010, 17:30, closed)

Download...
the official versions from the adobe website (full versions are on the site), then process an order for the serial codes, or over the phone demand they email you the codes and forward you the disks as already promised.
(feedingtimeatthezoo day 1 of his bikini diet started, Tue 7 Sep 2010, 13:23, closed)

While you wait
Download The Gimp or a slightly longer than trial period special edition PirateBay version.
(turkeywelder, Tue 7 Sep 2010, 14:03, closed)

Go round there and cunt them in the fuck.
(Set your faces to Stunned Bigly, Tue 7 Sep 2010, 15:21, closed)

Finally a practical suggestion

(Smale is stuffed, Tue 7 Sep 2010, 17:14, closed)