The future Mrs Kenny Martin had this recently with Direct Line.
She cancelled her renewal, then took out a new policy... then got a phone call a couple of weeks later saying "We're still waiting for proof of no-claims bonus from your previous insurer"
(Professor Kenny Martin Hmm? What?, Thu 23 Feb 2012, 14:25, 3 replies)

That should be in
it's own post.

It's the best one yet.
(username failed moderation, Thu 23 Feb 2012, 14:42, closed)

I've posted it now, cheers :)

(Professor Kenny Martin Hmm? What?, Sun 26 Feb 2012, 15:33, closed)

This is a case where the hackneyed phrase makes perfect sense: you couldn't make this crap up.
Genius.
( Matazone has new icons, but is keeping this one, Thu 23 Feb 2012, 15:04, closed)

I got a cheaper online quote than my renewal on my home insurance from the same company
... then they sent me a letter saying they needed proof of value of an expensive camera I had - that they'd insured the year before without question. When I questioned it, they couldn't answer why they'd sent the letter in any case, since the company policy is to only ask for valuations for jewellery.
( Snappyuk gets BIGGER with free sample., Thu 23 Feb 2012, 16:25, closed)

They just make it up as they go along, I'm sure...
I've got a specialist policy for all my guitar gear - I bought a new guitar and added it to the policy, the premium went up. Then I took 3 off as I'd sold them and the premium didn't go down. I emailed them to query this, and they said "We don't reduce the price when you take items off until your renewal is due. As a token of good faith however, if you want to add another guitar now we'll keep the premium at the same price."

Yeah, gee thanks
(Professor Kenny Martin Hmm? What?, Mon 27 Feb 2012, 14:24, closed)