Insurance company lunacy, part two...
My dad's leather jacket was stolen in a pub a few months ago. Since this was covered under his house insurance he made a claim. After telling them that the council had changed his locks free of charge so he didn't need to claim for that and his wallet had been in his jeans so he didn't need to claim for that, he would *just* be claiming for the jacket, the company asked him for a receipt. Bear in mind this is for a claim of around £200, and that my dad’s been using the same insurance company for years and years without making any claims.

After telling them that he'd had the jacket for several years, bought it from (probably) Debenhams but couldn't remember the exact price, date he'd bought it or whether he'd bought anything else at the same time, they told him to phone Debenhams and get a copy receipt. When my dad queried this they told him Debenhams would definitely have a copy receipt, they have to keep them all for several years, by law.

When Debenhams (exactly as he'd expected) told him not to be so ridiculous, the insurance company asked for proof of how long he'd had the jacket. He told me apologetically that he'd got a bit annoyed on the phone, and told them that he had a photo of him wearing the jacket in the company of his daughter-in-law (Jessie), and he could provide a death certificate for her dated May 2010. At this they'd backed off a little, but still requested a photo.

A couple of days after he'd emailed them a photo of him wearing the jacket, they phoned him and asked for a hard copy. Upon being asked why they needed a hard copy, they said:

"So we can blow it up and examine it for signs that it's been photoshopped"
(Professor Kenny Martin Hmm? What?, Sat 25 Feb 2012, 15:00, 8 replies)

Can you please reveal the name of the company?

(IHateSprouts is baking a huge pie shaped like an enormous pie, Sat 25 Feb 2012, 18:49, closed)

NO WAY!
Are you really Really REALLY being serious?

If so then please do provide the name of the company.
(OTT, Sat 25 Feb 2012, 23:49, closed)

Yep, totally serious.
Co-op Insurance, I think my Dad said.

While we're on the subject, boycott AIG too - they tried to stitch Jess' mum up after the accident O_o
(Professor Kenny Martin Hmm? What?, Sun 26 Feb 2012, 15:30, closed)

Re: The jacket - find out, who, when and where and I can point you in the direction of how to fuck some shit up

( Wicca'd Witch needs ideas for a new sig on..., Wed 29 Feb 2012, 13:47, closed)

www.b3ta.com/questions/corporateidiocy/post1539832

Finance and insurance. That's the future, folks. Finance and fucking insurance.
( The Mock TurtIe ™ --- Thinks you are a cunt, on, Sun 26 Feb 2012, 0:54, closed)

Particularly finance, I reckon...

(Professor Kenny Martin Hmm? What?, Mon 27 Feb 2012, 11:53, closed)

Finance perhaps. Health insurance definitely,
Motor or household insurance, no. Not in this country at any rate. No claims handler wants to decline a claim as it is actually more hassle than paying out. You had a shit experience with a shit claims handler and a couple of phonecalls and a letter of complaint would have sorted the claim for the jacket out.
( Wicca'd Witch needs ideas for a new sig on..., Wed 29 Feb 2012, 13:46, closed)

Well if you will go around shopping cocks onto everything.

( BraynDedd Natasha Kaplinsky's labia majora, Sun 26 Feb 2012, 8:46, closed)