I've been in retail for over 10 years
where to begin?
Well, there was the most recent one, when a customer complained because he couldn't read the small print. I explained it to him, politely, and would have given him a refund had he not hung up after being rude to me.
Aside from that, I've often dealt with people who "know their rights" (they never do), those who wish to complain to the manager (That would be me. How can I help?) and the ones that really get me fuming.
- "I'm one of your best customers." - No, you're not. If you were, I would know who you are. You are a shouty tosser with boots several sizes too big.
- "I'm looking for a decent red wine about £2 a bottle." Good fucking luck. UK duty + VAT is approximately £1.94, so if you wish to pay 6p for the actual liquid, you have my best wishes for not dying of severe toxicity.
- "I'm a shareholder." So am I. I didn't get any bonus this year. You did. This does not improve my regard for you.
- The best one of all: "Any chance of a discount to help with the petrol?" This from a driver of a 3l Jag. We offer a free delivery service. I didn't quite tell him to fuck off, but I did suggest that if the fuel bills were beginning to bite, he might think about changing his chosen mode of transport.

I love my job. I just hate the wankers who make it difficult.
( wynoh kills threads by his mere presence, Sat 6 Sep 2008, 17:08, 2 replies)

boots several sizes too big...
you mean too small - as in he was too big for them

just saying
( spimf ™ is whoever you want him to be, Sat 6 Sep 2008, 17:20, closed)

Absolutely right about the best company thing
I despise those claims.
(Killer Vanilla puts the win in Darwin, Sat 6 Sep 2008, 17:48, closed)