I just remembered
My uncle told me a story about when he was getting new carpets fitted in his house, he had a little debacle with them losing the order.

After finding their address, and unit number on the retail estate, he duly rang up Carpet Right one day to check on the status of his order at said carpet outlet. He had been having to wait a fairly long time for them to get in the required design and amount of carpet, and they were already late in letting him know what was happening, so he was a little miffed, but not to the brazen standards of your average angry customer. Yet.

Upon ringing them, the sweet young thing that had the misfortune of wandering past the phone that day was tasked with finding the details of said order and checking its status. Only something was wrong.

After checking, then re-checking, and one more time for good measure, said sales mistress couldn't find that particular order anywhere on records.

Nothing. Not even a phone number that matched or anything.

As you can imagine, my uncle was non too pleased by the prospect that he had been waiting months for something that was never coming, and proceeded to become increasingly irate with the poor sales girl, who apparently handled the situation and herself with the utmost of politeness, all whilst no doubt wishing she had stayed in bed that morning.

She proceeded to spend rest of the day chasing around frantically and trying to find out where on earth the phantom order had got to, and, I imagine, getting generally flustered. All this while my uncle checked back repeatedly throughout the day to find out how his shiny new floor covering was coming, and had they found it yet.

It was only the next day when my uncle realised his one, rather blindingly silly mistake. When looking the phone number up in the Pages of Yellow, he had overlooked the little fact that just below Carpet Right, was Carpet World. Both were on the same trading estate and it was in fact the latter of the two that he had placed his order with. Not the Carpet Right he had rung, and not the poor young lass he sent on a wild goose chase for an order that didn't exist, as well as acting, by his own admission, rather like an angry old sod to the girl.

As soon as he realised his mistake, he went in to her shop and took her some flowers and wine, and she was very chirpy about the whole thing, such was her apparent, rather jolly demeanor, despite having wasted a day running about like a headless chicken.

Poor girl.

And that, my friends, is the story of how my uncle managed to earn the title of customer from hell, when he wasn't even in the right shop....
(Scrumpy does not negotiate with terrorists,, Mon 8 Sep 2008, 14:35, 3 replies)

At least
he had the balls to make it up to her
(sailorspoon started wiping his own arse from, Mon 8 Sep 2008, 15:02, closed)

yeah
He felt like a right bastard.

Even wrote a letter to the head office telling them she was fantastic etc.
(Scrumpy does not negotiate with terrorists,, Mon 8 Sep 2008, 15:04, closed)

I've done something similar.
I phoned Bed Shed and berated them for their their incompetence when they told me they had no record of an order against my name only for me to realise half way through the "conversation" that I had actually placed my order with Bed Depot.

I duly apologized, put the phone down and realised I was turning into my dad.
(Harold's hip man!!, Mon 8 Sep 2008, 15:18, closed)