GTX
Anyone who worked in BT Telemarketing will know and hate this system--Cost BT about 3 million quid and never worked properly in the 10 years I was there...The developers came round one day to see their software in action...sitting next to me said 'high up bod' asks why aren't you using GTX- I answer 'Well it doesn't work and is a hinderence to me doing my job properly' Said high up bod then goes mad ( not at me but BT hi up bod) demanding to know why we aren't using his system---Lots of huffurs and bullshit later we find out that to get paid/to look clever BT and GTX middle management f*ckwits had conspired to launch the system about 2 years before it was ready--Hence it's inability to work well.......
Typical example-: Good Friday 1200 advisors doing overtime at double time and a half--Due to some GTX f*ck up nobody can take calls-We sit around chatting for a few hours before problem is deemed impossible to fix and we are sent home/pub on full pay. Sitting in pub we were not able to drink what we were being paid!!! Must have cost BT at least £250,000 in wages alone...

Needless to say I think BT are still flogging the dead horse of GTX 10 years on...

Sorry for length....
(archstanton The gold is next to me....leave me be, Thu 25 Oct 2007, 16:14, 5 replies)

If someone asked me
why I wasn't using GTX, I'd reply that I always use fully synthetic oil in my car these days.
( K2k6 has a proper job these days, Thu 25 Oct 2007, 16:30, closed)

I worked in BT 2 years ago and used GTX
It used to crash all the time and I went home early (a lot). They also couldnt check your stats because it was down, which is why I lasted nearly 2 years there before being sacked for being shit at my job. Good times.
( Alzo wouldn't ride your mum into battle, Thu 25 Oct 2007, 21:26, closed)

They're now using a system called OneView
...which is just as bad, if not worse. For the last five days I've worked (had the last three off for toothache) it's crashed for a good hour between 11 and 2 every day.
(jamesthegill opens new tabs with his scroll wheel, Fri 26 Oct 2007, 10:42, closed)

Not only GTX
Yes, BT now use Oneview. And some lucky monkeys get to use GTX and Oneview together. On a daily basis, as I understand it, hilarity ensues as the techies battle to get at least one of the systems working well enough for the poor advisors to do their job.
(bangorip fears all is not well, Fri 26 Oct 2007, 15:11, closed)

GTX
Still a customer, but its noe part of the Indian @process' so if youtr with BT, then your better off getting a £35 a month mobile package...

www.grahamtechnology.com/Home/Customers.jsp
(NetFile, Fri 26 Oct 2007, 21:46, closed)