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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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I think Adam is mistaken
From: Jeremy
Sent: 03 August 2009 11:08
To: IS Helpdesk
Subject: Permissions on time tracking themes folder

Hi,

Neither myself or The Culprit can change files on the time tracking themes sub-folder. Unfortunately, The Culprit has added pictures of Nathan W with his top off, tiled no-less, to the background of many innocent users of the tt system. Filled with remorse he attempted to remove them, but now cannot, neither can I. Please can the permissions on the themes folder be restored so that everyone can write to them? i.e. so that work of The Culprit can be undone by others.

Cheers,

Jeremy

-------------------

From: Adam
Sent: 03 August 2009 11:31
To: Peter
Cc: Oliver; Tim
Subject: FW: permissions on time tracking themes folder

Hi Peter,

It is not the first time you add IS additional work

PLEASE DO NOT do any similar think (‘jokes’) in future as it is not funny at all and we have to reverse all your changes – which takes time.



Thanks,

Adam
(, Thu 24 Sep 2009, 13:03, 13 replies)
What the fuck is this?
Seriously, this makes no sense whatsoever.
(, Thu 24 Sep 2009, 13:08, closed)
How does it not make sense?
It's an email exchange.

A problem is explained to support (a users topless photos are plastered all over a folder contents).

Support responds, fixes problem, and tells user not to do it again. Although support sends reponse to Peter who isn't even named as the culprit.

I don't know. Perhaps it doesn't make sense then.
(, Thu 24 Sep 2009, 13:11, closed)
The response is written in barely legible english
and the whole concept of this is so shit and not remotely funny that you've got to ask why is it being posted at all?
(, Thu 24 Sep 2009, 13:26, closed)
You're probably right that it's one of those ones where without personal context it's not great
Was forwarded it by an ex workmate a while back. I'm sorry it upset you so much though :(

Two replies, you can't be happy!
(, Thu 24 Sep 2009, 13:34, closed)
I look forward to your fun and informative replies to this weeks qotw

(, Thu 24 Sep 2009, 13:41, closed)
I was looking forward to some funny stories
but since it's a crap question it looks like we're going to be bombarded with the same old hilarious "And he asked for a 101111HKLM45B chip, but what he needed was a 101111HKLM45A chip! What a stupid cunt! HAHAHAHA" posts.
(, Thu 24 Sep 2009, 13:49, closed)
A fair point
There isn't much room for humour in this qotw alas
(, Thu 24 Sep 2009, 14:21, closed)
there's loads of room for humour
just low expectations that the room will be filled.
(, Thu 24 Sep 2009, 14:56, closed)
???
Translation please.
(, Thu 24 Sep 2009, 13:11, closed)
the person reporting the issue didn't say who the culprit was
but IT can tell who's document it was

oh how we laugh.
(, Thu 24 Sep 2009, 14:56, closed)
Who are Tim and Oliver and did they piss their pants?

(, Thu 24 Sep 2009, 20:45, closed)
For the non techies
translation: The poster, a 'techie' was not profficient in his job enough to prevent users from making changes far above his station. A savvy user abused this position to play a prank which the poster then had to fix. Had the poster done his job properly, this would never have happened.
(, Fri 25 Sep 2009, 13:33, closed)
unneccessarily harsh

First: most techies in an IT office will not be expected, or permitted, to fiddle with policies.

Second: there are so many policies, you're bound to overlook one or two minor cosmetic ones, until they come up.


I conclude: you've not set up any servers in recent memory.
(, Mon 28 Sep 2009, 1:20, closed)

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