visiting the website is part of the customer journey
Customer service applies from when they set foot in the shop and then on past the transactional stage.

What browsers don't buy is just as important as what they do buy.
(dozers, do fuck off ur a nob m8, Wed 21 Nov 2012, 12:31, 3 replies, latest was 12 years ago)

You need to listen to the notes he's NOT playing

( Naked Ape call me Caitlyn, Wed 21 Nov 2012, 12:33, Reply)

Marketing jazz.

(dozers, do fuck off ur a nob m8, Wed 21 Nov 2012, 12:35, Reply)

customer journey user experience.

FFS.
( Fucking hell Jeff I am not a robot, Wed 21 Nov 2012, 12:37, Reply)

customer journey
User experience is discrete. Customer journey is ongoing.

Relational vs transactional etc etc.
(dozers, do fuck off ur a nob m8, Wed 21 Nov 2012, 12:40, Reply)

Wrong.

( Fucking hell Jeff I am not a robot, Wed 21 Nov 2012, 12:41, Reply)

so you don't think that a service should be provided unless a person has paid in some way?
Providing a service to someone implies a customer relationship.
(dozers, do fuck off ur a nob m8, Wed 21 Nov 2012, 12:45, Reply)

You'd make a rubbish prostitute,
for several reasons.
( Monty Boyce, My cheese game is strong, Wed 21 Nov 2012, 12:46, Reply)

haha

( rachelswipe with a fork, Wed 21 Nov 2012, 13:06, Reply)

You make it sound like the website's a fucking ashram.

( Kroney, Wed 21 Nov 2012, 12:38, Reply)

He's making himself sound like an ignorant tit.
Which he is.
( Fucking hell Jeff I am not a robot, Wed 21 Nov 2012, 12:40, Reply)

I'll be honest
I'm all at sea with all this shitty red braces jargon.
( Kroney, Wed 21 Nov 2012, 12:42, Reply)

So is he.

( Fucking hell Jeff I am not a robot, Wed 21 Nov 2012, 12:43, Reply)