^this
I would add that it is totally unreasonable to expect him to deal with their corresppondence in the format presented. And is likely in breach of their own guidelines which he should look up.
(Set your faces to Stunned Bigly, Mon 18 Feb 2013, 12:56, 3 replies, latest was 12 years ago)

I breached your mum's guidelines last night

( Naked Ape call me Caitlyn, Mon 18 Feb 2013, 12:59, Reply)

I bet you were really unreasonable too.

(Set your faces to Stunned Bigly, Mon 18 Feb 2013, 13:01, Reply)

fucking insurers

( rachelswipe with a fork, Mon 18 Feb 2013, 13:01, Reply)

You wish.

(Set your faces to Stunned Bigly, Mon 18 Feb 2013, 13:03, Reply)

greggs hat bebbeh

( rachelswipe with a fork, Mon 18 Feb 2013, 13:05, Reply)

Good point that
Asking for £43K in a letter is taking the piss innit
(Darth Foxtrot A one-man army dedicated to making fetch happen, Mon 18 Feb 2013, 13:03, Reply)