BT Can alter the settings on your router remotely and they do, regularly which cuts your connection.
THey also once cut me off for non payment of my bill. When I phoned them up to inform them that I pay by direct debit so have paid they agreed and turned my phone back on. Its still took three days, lots of calls and lots of shouting before I got the internet back. They insisted I try stuff with my computers. No amount of "I HAVE 7 COMPUTERS YOU FUCKING IDIOTS AND NONE WORK SINCE YOU CUT ME OFF, YOU CUT ME OFF SO YOU CAN RECONNECT ME STOP MAKING ME REBOOT IN SAFE MODE AND CONNECT ME TO SOMEONE WHO KNOWS WHAT THEY ARE DOING!" would make them sort it. In the end a simple, "please connect me to accounts so I can close my account with you" then a "But sir you are under contract" followed by a "Yes and you are not providing the service so you are in breach of it" worked. They pretended to transfer me, hung up and 2 minutes later I have glorious internet porn once more.
( Peej, Wed 21 May 2014, 9:23, 2 replies, latest was 11 years ago)

I'm not reading all that

( tangledupinblue hairy badge with moving eyes, Wed 21 May 2014, 9:26, Reply)

I think 'upset' sums it up

( MEATSNAKE Richard Hammond, Wed 21 May 2014, 9:27, Reply)

upset at having no porn though
so justifiably so.
(Bazongaloid, Wed 21 May 2014, 9:29, Reply)

Home hubs are fucking shit.
As an IT monkey, can I just connect a different router to my phone line and still have my BT internet work as well?
(Bazongaloid, Wed 21 May 2014, 9:27, Reply)

You can turn your router into a modem by switching off the wireless capability
then plug a proper wireless router into it
( sporters I’m sincerely gratitude to you, Wed 21 May 2014, 9:41, Reply)

You can turn your router into a modem by switching off the wireless capability
then plug a proper wireless router into it
Plug a wireless router up your cockend and shit out a modem
( tangledupinblue hairy badge with moving eyes, Wed 21 May 2014, 9:42, Reply)

Or that

( sporters I’m sincerely gratitude to you, Wed 21 May 2014, 9:43, Reply)

I don't see why not, as long as you get all the settings off the admin page.

( Kroney, Wed 21 May 2014, 9:52, Reply)