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( , Sun 1 Apr 2001, 1:00)
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Has been immediately followed by another email informing me that "a Priority 3 Incident for your team has not been resolved within 0 percent of the agreed SLA target time".
Fills me with faith in the whole process.
Edit: How has technology made you roll your eyes recently?
( , Tue 12 May 2009, 11:17, 7 replies, latest was 16 years ago)

I used to work for BT.....
( , Tue 12 May 2009, 11:27, Reply)

You'll be a lover of all things Siebel then.
Worst system I've ever used. Until Mercury ITG that is.
( , Tue 12 May 2009, 11:34, Reply)

For recording calls, assigning them and tracking if they get done within the time in the Service Level Agreement.
There's a "feature" whereby a warning can be sent out before the time runs out, usually after 75 percent.
Some dull-eyed tard has fucked with it.
edit: old habits die hard - I was replying to Kaol.
( , Tue 12 May 2009, 11:33, Reply)
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