Every Helpdesk ticket I've been assigned so far today
Has been immediately followed by another email informing me that "a Priority 3 Incident for your team has not been resolved within 0 percent of the agreed SLA target time".

Fills me with faith in the whole process.

Edit: How has technology made you roll your eyes recently?
( The Light in Chains don't touch the Pope's boner, Tue 12 May 2009, 11:17, 7 replies, latest was 16 years ago)

I don't understand this post.
It's about computer work?
( Cawl, Tue 12 May 2009, 11:26, Reply)

Looks to me like a severe case of Remedy!
I used to work for BT.....
( whenanimalsattackhumans clad in global hypercolour, Tue 12 May 2009, 11:27, Reply)

Oh Good God
You'll be a lover of all things Siebel then.

Worst system I've ever used. Until Mercury ITG that is.
(CaptainInnuendo One mouthful contains all your vitamin C needs., Tue 12 May 2009, 11:34, Reply)

I set my phaser to stun
Ended up killing a small child.
( whenanimalsattackhumans clad in global hypercolour, Tue 12 May 2009, 11:27, Reply)

My battery powered automatic eye roller of course.
.
( girlinthehole, Tue 12 May 2009, 11:31, Reply)

Our helpdesk has some software
For recording calls, assigning them and tracking if they get done within the time in the Service Level Agreement.

There's a "feature" whereby a warning can be sent out before the time runs out, usually after 75 percent.

Some dull-eyed tard has fucked with it.

edit: old habits die hard - I was replying to Kaol.
( The Light in Chains don't touch the Pope's boner, Tue 12 May 2009, 11:33, Reply)

Do we
Work for the same company??
(never-right -getting it wrong since '78, Tue 12 May 2009, 11:55, Reply)