Keep refusing and watch as her mental health deteriorates as her demands get rantier.
Then, you've got a better case for Social Services.
( mistaspakkaman and the inedible shifting caterpillars, Thu 27 Aug 2009, 19:49, 1 reply, 16 years ago)

Or one to send to the manager and say "deal with, kthxbai"!

( Maladicta, Thu 27 Aug 2009, 19:52, Reply)

Now that's an interesting game to play when working in the complaints department.
Pass on each customer to a colleague but before you do so, make sure you've decreased their sanity. The loser is whoever deals with someone at the time when the customer is having a mental breakdown.

I call this "Exploding Customer Tennis".
( mistaspakkaman and the inedible shifting caterpillars, Thu 27 Aug 2009, 19:56, Reply)

In theory, a glorious idea.
In practice, would cause despair to my senior colleagues who would inevitably receive the escalated calls :(

Worse still are colleagues who don't do what you've promised the customer they'll do!
( Maladicta, Thu 27 Aug 2009, 20:02, Reply)

In that case
throw all customer-bombs to your colleagues who don't deal with the customers. Or maybe that's just their interpretation of "Exploding Customer Tennis".
( mistaspakkaman and the inedible shifting caterpillars, Thu 27 Aug 2009, 20:10, Reply)

This sounds good.
When I agree to a goodwill gesture, they should bloody well honour it!
( Maladicta, Thu 27 Aug 2009, 20:17, Reply)