You might have heard
I missed my flight to Brussels. Because I booked everything through lastminute, I couldn't change flights/hotels myself (I tried and was told they'd be happy to change the booking but had to be through lastminute). Because lastminute didn't answer the phone after hours waiting and just contacted me yesterday, the airline was unable to change my tickets for the same price and the hotel charges me for not telling them I wanted to cancel.

Lastminute is unable to defend me in front of the hotel or airline and doesn't accept any responsability.

Don't go near them. Avoid at all cost.
(Aberracion Life's getting very complicated, but a lot of fun., Wed 21 Apr 2010, 16:02, 1 reply, 16 years ago)

What a shower of bastards
This is the one thing that's annoyed me throughout this, actually - the agents and travel insurance companies are avoiding payouts left, right and centre. Apparently you're not covered for this sort of thing if it's an "Act of God."

A volcano is not an Act of God. It's a Fucking Act of Geology.

I realise that if the travel insurance companies actually paid out what they'd originally signed for, it would bankrupt them. But isn't that the point of insurance? You basically gamble, and bet them so much money that something will go wrong on your holiday. They agreed to gamble, they lost. Now they appear to be hedging their bets.
(LongJohnBaldry, Wed 21 Apr 2010, 16:09, Reply)

Exactly
I'm not going to be missing much money, £30 at max, but I don't accept paying for something that is not my fault.

I called the hotel myself more than 24h before the 1st night, and they were happy to cancel or change, but couldn't do it without lasminute. So there you are, I have to pay for their mistakes.

Worst of all is the stupid girl on the phone (Shely, really?) telling me it's not their fault because, "well, because, you know, it's not. The hotel could be more flexible too, couldn't it?"
(Aberracion Life's getting very complicated, but a lot of fun., Wed 21 Apr 2010, 16:13, Reply)

Yes, the hotel could be a lot more flexible
if the petty constraints of their deal with lastminute allowed them to be so. For crying out loud...
(LongJohnBaldry, Wed 21 Apr 2010, 16:16, Reply)

So there you are
Don't use them. I finally got tickets to go in May, but had to pay extra as the cheap tickets were gone already. And I'll have to pay extra for the hotel too.

I'm so frustrated and upset I don't even feel bored at work today.
(Aberracion Life's getting very complicated, but a lot of fun., Wed 21 Apr 2010, 16:20, Reply)

Actually, I think I may have gone to Croatia
via a deal with lastminute, and that caused no problems (apart from some minor confusion with the hotel thinking I was supposed to be two people rather than one). But then nothing went wrong during the course of that trip, and there, I suppose, is the big difference.
(LongJohnBaldry, Wed 21 Apr 2010, 16:22, Reply)

They started making me Mr in the booking
Despite me booking the flights as Miss. That should have ring the alarms.
(Aberracion Life's getting very complicated, but a lot of fun., Wed 21 Apr 2010, 16:35, Reply)