Ring them immediately and get them to send the driver back.
They will tell you this isn't possible - it is. Ask to speak to the traffic room in the depot rather thant the customer services monkey. They have the power to send a driver back - if you tell them you actually saw the card come through the door and the bloke definitely didn't knock you might get this sorted - especially if you explain that you've taken a day off especially.

If they really won't budge, demand a Saturday delivery: again you'll be told it's not possible, and again it's a lie. Worst case make it your retailer's responsibility to get it to you either before nine or on a Saturday. They won't like it but the problem you have had today is really between them and their carrier. Remind them of this.

/runs a home shopping business
( Monty Boyce, My cheese game is strong, Mon 4 Oct 2010, 12:51, 3 replies, latest was 15 years ago)

Do you sell mini white fairy lights for my window box?

( Roota zweeeeeoooooowm, Mon 4 Oct 2010, 12:52, Reply)

Sadly not. Even if I did they'd be ridiculously expensive.

( Monty Boyce, My cheese game is strong, Mon 4 Oct 2010, 12:54, Reply)

I KNEW you were really Mohamed Al Fayed.

( Roota zweeeeeoooooowm, Mon 4 Oct 2010, 12:54, Reply)

I knew he loved football really.

( SteveFrench Cardio is for homo's. do you even lift bro?, Mon 4 Oct 2010, 12:57, Reply)

Loog ad my big fuggin balls.

( Monty Boyce, My cheese game is strong, Mon 4 Oct 2010, 12:57, Reply)

That made me do a lol in the office

( Roota zweeeeeoooooowm, Mon 4 Oct 2010, 12:58, Reply)

Useful advice from Monty!
I seem to have woken in a parallel universe.
( Bartleby A dead man on vacation, Mon 4 Oct 2010, 13:10, Reply)

Makes a refreshing change from 'delete your account and die' I suppose

( Monty Boyce, My cheese game is strong, Mon 4 Oct 2010, 13:18, Reply)

It does make things "interesting"

( Bartleby A dead man on vacation, Mon 4 Oct 2010, 13:25, Reply)

Well unfortunately
by this point I had already rung them and the stupid scouser woman said nothing could be done until the driver had returned to the depot. Didn't know she was lying at the time though - she said they couldn't make contact with their drivers.

I'm on the arse end of a two day hangover so I'm in no mood to argue. I'll phone her back and if they can redeliver - fine but if not send it to my fucking work. Gaaahh

Cheers for the advice though
( whenanimalsattackhumans clad in global hypercolour, Mon 4 Oct 2010, 13:22, Reply)