NTL twats
When my emails weren't reaching me, I had to call their "help" line (read "fuck all help line"), which I could only call during office hours.

Me: I'm not receiving my emails.
NTL: It's probably Outlook. Are you in front of your computer?
Me: No, I'm calling you from my place of work as your helpline closes at 5. And I know it can't be anything to do with my computer because when I check on the webmail there are no emails.
NTL: Let's just check Outlook first.
Me: No, my PC can't have anything to do with it for the reasons I have just explained, plus I have also explained that I'm not at home.
NTL: But we need to make sure Outlook is working.
Me: No we don't. Did you hear what I said just now? I log into webmail and there are no messages, so they aren't there for Outlook to download.
NTL: Can't we just check Outlook first? It won't tale long.
Me: Look, I know you have a script to stick to and your boss may be listening in, but I'm sure he won't mind us skipping the Outlook stage.

And so on, until I finally persuaded the guy to send a test email which I could check from work. It didn't arrive.

I was sooo glad to get shot of the useless twats, and have never again relied on an ISP for my main email address, thus allowing me to switch if they're shit without having change email addresses.
(lolwhites, Thu 3 Sep 2009, 15:01, 5 replies)

What would he have said...
If you didn't have Outlook on your computer (I don't)?

His poor brain would have probably popped.
(Vice Admiral Sir Charles Cockbrush KCB MBE DSO, who is finding it increasingly difficult to log into b3ta.com wants to duck your aunt and kick your puppy, Thu 3 Sep 2009, 15:06, closed)

I didn't have it
But since I wasn't at home, I didn't push the point.
(lolwhites, Thu 3 Sep 2009, 15:24, closed)

You want to try...
...dealing with people like that when you use Linux or a Mac. Jesus.
( Olembe Refuses to write in this space, Thu 3 Sep 2009, 17:14, closed)

I've been chasing O2 about a similar intermittently non-appearing email problem for two years now, the last useful thing they did (well more useful than addressing imaginary problems I didn't ask about) was to change my email password for purposes of investigating it, when I tried to change it back the form said something about not being a registered customer (only had the phone for seven years and the email for five). I have pretty much now given up on expecting them to do some recognizable form of their job before I die in forty or so years time.
(Benzyl, Thu 3 Sep 2009, 19:27, closed)

Inversely
I used to get genuine emails which were intended for people with slightly similar NTL addresses to me.
( mr.dogshit The world's premier anthropomorphic canine faeces, Fri 4 Sep 2009, 2:52, closed)