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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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The AA
It is impossible to get through to AA customer services. They are always experiencing unexpectedly high call volumes and far too busy taking emergency calls from stranded motorists etc so please call back later.

Well thats a paradox isnt it? How long can they unexpectedly experience high call volumes if thats the permanent position? Surely after a few years of high call volumes, they're not really unexpected.

Also, it implies the staff who perform admin and customer service, also appear to take the emergency calls.

So Mr AA, get some fucking staff. And cancel my subscription please. You can gaz me for my account details.
(, Fri 4 Sep 2009, 14:51, 7 replies)
I received a free Road map/atlas thing from the AA today
for being a member for 10 years. I havent even broken down in that time (in my car or emotionally).
(, Fri 4 Sep 2009, 14:56, closed)
I don't think the owner of the AA is Mr. AA...
That's just stupid.

It's not like Mr. Kipling or Aunt Bessie.
(, Fri 4 Sep 2009, 15:00, closed)
Or
Jeremy Poundland
(, Fri 4 Sep 2009, 15:04, closed)
Or
Wilfred Nathaniel Kwik-Fit.

His mother, Candice Petronella Kwik heir to a famous exhaust empire, met his father, Thomas Ezekial Fit the founder of a large tyre fitting compan. Wilfred was born and continued both of their legacies...
(, Fri 4 Sep 2009, 16:25, closed)
The AA are shit.
Ive never personally been a member but had car insurance who outsourced to them, and on 2 occasions where I needed them I waited and waited and waited and waited.

First occasion they sent a guy from 20 miles away to tow me 2 miles to nearest garage after my clutch went. Had to wait 3 hours for this, i reckon i coulda pushed the car myself in that time.. and shoulda just drove it anyway. Nothing like ramming in the gears :)

Second time was just a run down battery. Geezer couldnt find where i was despite being at a huge business centre on the side of a main road.. so they cancelled the call. Another 3 hours later and finally someone turned up to jump start me and off I went.

Got £30 goodwill voucher for that one! Useless f**ks!
(, Mon 7 Sep 2009, 9:47, closed)
Hang on
What have I done wrong?

Haha
(, Mon 7 Sep 2009, 14:31, closed)
Yeah
Why cant they just control their drinking?
(, Tue 8 Sep 2009, 10:03, closed)

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