You're being pretty unfair
I work for a company that sends a couple of hundred parcels out a day. We use a courier company that is well known for leaving obscure cards, and generally messing us around. When they screw up, we get very angry, and there isn't really anything we can do - the courier has the parcel, and are probably refusing to tell us where it is, if they've delivered it, or where they've hidden it. We will though do our best to find out.

My slightly rambling point is that the villian of the piece is Useless Inc - we hate it when the courier screws up as much or possibly even more than you do.

That said, I hope the sender company were polite to you when you contacted them.
(Foxinsockssir, Tue 8 Sep 2009, 12:48, 1 reply)

Sender Company were lovely.
I had a long chat with their customer services lady who told me that my email had given her a laugh and she'd be using it the next time they had a contract renegotiation with Useless, Inc.
Heaven knows why anyone would use Useless, Inc's services - I have a niggling suspicion that we're talking about the same company as their name always comes up with 'hopeless delivery services' are mentioned.

However, my legal contract was with Online Retailer. How they get products from them to me isn't part of that contract. They're responsible for a rather large swodge of my money and had failed in their contractual duties to get my purchase to me.
(davywavy, Tue 8 Sep 2009, 12:54, closed)

Fair Play
Is their name something like packagefarce?

And you are entirely right in terms of the contract, a reread of your post reveasl that invective is entirely directed at delivery idiots rather than sender company. Oops. My bad.

The level of abuse we get sometimes though because of them is quite astonishing.
(Foxinsockssir, Tue 8 Sep 2009, 13:07, closed)

I can understand
I try never to sound off at people when it isn't their fault - especuially the call centre people, who are paid to pick up the phone but problems aren't their fault. I'm rude to senior management who are responsible for the failings and employ call centres in order to avoid having to deal with people like me :)
(davywavy, Thu 10 Sep 2009, 11:10, closed)