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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Not a customer from hell...
...but I worked for a greedy company from hell. An insurance/pensions company I won't name.

Due to stock market shittiness we'd screwed some poor elderly lady over regarding the amount of pension she was to receive - a lump sum and then a monthly amount. To be fair, the lump sum wasn't bad (about 5 thousand) but I knew she would be struggling.

Anyway, due to offshoring incompetence, this nice lady had received this £5,000 twice. No one in the company had the faintest idea, but she'd written to us to tell us as such.

It was my job to write a letter in reply to her, asking if she'd be kind enough to send it back in the form of a cheque.

Now, when we sent letters, we had to print a copy which would get filed on our computer system. What I did was file on the system a letter which asked for the money back.

What I did in reality was send out a letter saying to keep it, as we were the ones at fault. I then shut down her file on the system so it would never be looked at again. (Her regular pension payments would be paid out automatically, however.)

I hope she bought something really fucking nice.

Robin Hood or thief? Depends on your view point, I guess.
(, Fri 5 Sep 2008, 1:36, 14 replies)
yay for you!
pity everybody's not so nice.
(, Fri 5 Sep 2008, 1:39, closed)
(, Fri 5 Sep 2008, 2:42, closed)
Good for you, mate
*clicks and wishes could click more*
(, Fri 5 Sep 2008, 5:33, closed)
a helpful bear.

Good for you.
(, Fri 5 Sep 2008, 9:25, closed)
especially for you. A great big clickety click
(, Fri 5 Sep 2008, 12:20, closed)
Good good
Robin Hood definitely.

*clickety click*
(, Fri 5 Sep 2008, 13:20, closed)
Nice one..
(, Fri 5 Sep 2008, 13:30, closed)
Hurrah for vigilante justice!

(, Fri 5 Sep 2008, 15:52, closed)
(, Fri 5 Sep 2008, 16:00, closed)
Reminds me of some stuff I did
Except I was the Sheriff of Nottingham (Bwaaar harr harr).

Worked for about 18 months telling people how they should have read the stuff that came with their endowment policies instead of complaining that because of the stock market crash they wouldn't be able to pay off their mortgages.

I do have one or two nice stories though, may post on Monday.
(, Fri 5 Sep 2008, 16:25, closed)
well done you
that gets a click
(, Fri 5 Sep 2008, 22:06, closed)
Giving big greedy company's money to poor old ladies
I bet she had a little kitten called Mr Fluffy too, didn't she?

How can I not click?
(, Sat 6 Sep 2008, 11:46, closed)
how could you!
screwing over a company who clearly can lose £5k and not notice?

(, Sat 6 Sep 2008, 13:33, closed)
thats brilliant
hope she bought one of these...

(, Thu 11 Sep 2008, 9:17, closed)

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