Response is one thing
But we have 98% resolve within time stats you'd probably not hate IT so much if you worked here.
( Peej, Thu 23 Jun 2011, 11:38, 3 replies, latest was 15 years ago)

We fix most of the stuff on the initial phone call.

( Kroney, Thu 23 Jun 2011, 11:39, Reply)

Of course not, but in the nicest possible way to you
if you took a straw poll of people here, who don't work in IT support, or on the street a vast majority would say that IT are useless.

This would either because they have no understanding at all of the difficulties of IT support or you are actually all useless
( Naked Ape call me Caitlyn, Thu 23 Jun 2011, 11:41, Reply)

This^

( sporters I’m sincerely gratitude to you, Thu 23 Jun 2011, 11:42, Reply)

I call our lot the SH dept.
SH-IT geddit?

How we laughed.
(Set your faces to Stunned Bigly, Thu 23 Jun 2011, 11:45, Reply)

I had to point out to our director
that having a Northern Housing Implmentation Team might be OK but the Southern Housing Implementation Team might not be best pleased by their new nickname
( sporters I’m sincerely gratitude to you, Thu 23 Jun 2011, 11:46, Reply)

Our IT fellow can do the job, but he likes to make it seem like a black art.
It is his human communication skills that are lacking.
( Bartleby A dead man on vacation, Thu 23 Jun 2011, 11:45, Reply)

One of ours is like that.
And he has some hygiene issues.
(Set your faces to Stunned Bigly, Thu 23 Jun 2011, 11:46, Reply)

We have staff like that
Information sponges that cannot be wrung out. It gets right on my tits when people dont tell you things that could help
( sporters I’m sincerely gratitude to you, Thu 23 Jun 2011, 11:48, Reply)

I tried to explain to people what I'm doing, or why I can't do it
but nobody seemed to give a shit, some of them even said so. So I stopped bothering.
( Kroney, Thu 23 Jun 2011, 11:50, Reply)

For the vast majority of people
it will be that they don't have the first idea of what they're doing or of what we do, or how difficult it is to do what they're asking us to do.

For the rest, it'll be because there are some cretins working in IT, the same as there is everywhere else.
( Kroney, Thu 23 Jun 2011, 11:47, Reply)

In fact, a litmus test would be to give them all a week off
and then see how long you last without somebody to explain to you how to sort a spreadsheet (three calls this week) or how to attach a file to an email (two).
( Kroney, Thu 23 Jun 2011, 11:52, Reply)

The trouble with most people
Is they only contact IT when they have a problem and are thinking negatively. I rescued someone phd the other day and didn't get so much as a thank you. I rebuilt several database servers that went wrong and no-one cared they just saw their websites come back online and though "Took long enough"

Yes the vast majority would say "IT are useless" But if you did a poll and said "Why don't you fix it yourself then" They wouldn't know how.
( Peej, Thu 23 Jun 2011, 11:55, Reply)

How long does it take to turn it off then back on again?

( Bartleby A dead man on vacation, Thu 23 Jun 2011, 11:41, Reply)

Not this^

( sporters I’m sincerely gratitude to you, Thu 23 Jun 2011, 11:42, Reply)