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(, Sun 1 Apr 2001, 1:00)
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Whilst I would enjoy the endless paperwork involved in attempting to reclaim any money from you in regards to the lost item, I have just had an email from my customer saying that he has received the item.
I am slightly concerned that whenever our “regular” driver (Mike – who is an absolute credit to your company and one of your few redeeming features) if off, we appear to get people turn up in plain vans, with their girlfriend sat in the passenger seat looking incredibly bored as they load up the van and then everything goes missing. Do you not trust these people with scanners which is why nothing ever seems to get checked in? Does your depot not wonder what these strange large parcels are that suddenly appear that aren’t in the system? Are there no checks anywhere along the line to see if the thing they are throwing around is actually logged in and being tracked? Now that my customer has signed for an item that according to you doesn’t exist will it flag up anywhere on the system?
I do commend the fact that people now actually answer the phone when I call the depot, I am, however, not impressed that I have to keep calling to rectify “non arrivals” that have arrived, “incorrect/non existent addresses” that are taken from YOUR online booking system and “lost items” that have been delivered.
I am also dreading the Christmas period as last year you managed to excel yourselves in the number of missing and delayed deliveries which is why I was eventually forced to use TNT and then was actually shocked that as a delivery company they managed to actually deliver everything on time.
(, Fri 25 Nov 2011, 12:36, Reply)
Dear R. Evans,
Thanks you for finally getting back to me regarding this PCN after I responded to you promptly on the 4th of April and again on the 16th after receiving no reply. I can only assume you send out so many dubious fines that you have an enormous backlog to get through.
I don’t know when you put up the no u-turn signs, I’ve been turning around there for years and no it’s not dangerous and no it didn’t cause a delay as your photos clearly show a complete lack of any other traffic on the road, I can only assume then that this is a another revenue gathering mechanism as it obviously has nothing to do with road safety whatsoever.
I am well aware that you will read this and have a laugh with your colleagues that you’ve caught out another driver, well let me congratulate you on adding to your revenue for the year, you should be very proud.
It’s always enjoyable to be considered guilty until proven innocent in a legal matter, something that you take to your full advantage by threatening increased fines and court appearances.
Your department is a joke, taking 2 months to reply to me when I am given only two weeks to reply to you or my fine is increased. In fact why don’t we reverse that lovely piece of legislation and I say to you that by not responding within two weeks I get a £60 discount and we’ll call it evens and the debt cleared
(, Fri 25 Nov 2011, 12:44, Reply)
"It was safe when I did it"
And if you didn't notice the signs, that surely points to you being an unobservant driver and a danger on the roads.
WAH WAH WAH! I'M A GOOD DRIVER YOU SHOULDN'T WASTE YOUR TIME ON ME!
(, Fri 25 Nov 2011, 13:05, Reply)
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