Wireless?

( sporters I’m sincerely gratitude to you, Thu 7 Mar 2013, 12:45, 2 replies, latest was 13 years ago)

Roaming users at work keep calling from home
all hopeful because they have these new wireless printers and can we install them etc.

They're on VPN.
( Kroney, Thu 7 Mar 2013, 12:48, Reply)

And?

( Bazongaloid, Thu 7 Mar 2013, 12:50, Reply)

Unless you had some kind of remote control software you'd not be able to connect to install

( sporters I’m sincerely gratitude to you, Thu 7 Mar 2013, 12:50, Reply)

Surely if your company is big enough for it's own IT support then said IT support would enusre that some form of remote login was available
We don't have in house support, but our IT company can log into our machines remotely and install and do stuff.

I'm not saying that Kroney is shit at his job, but lets face it, I'm an IT novice and I clearly know more than he does.
( Bazongaloid, Thu 7 Mar 2013, 12:58, Reply)

I'll let Monsieur K respond

( sporters I’m sincerely gratitude to you, Thu 7 Mar 2013, 12:59, Reply)

The printers wireless address is on the home LAN
but the VPN is on the office IP range.
( Kroney, Thu 7 Mar 2013, 12:58, Reply)

Can you not use GoToAssist/GoToMeeting etc?

( sporters I’m sincerely gratitude to you, Thu 7 Mar 2013, 13:00, Reply)

Dunno why, but the company doesn't allow that stuff.
We do have Citrix, but you can't have both. Meaning VPN users are stuck using USB cables to print.

*shrug*
( Kroney, Thu 7 Mar 2013, 13:01, Reply)

So what your saying is, it's not teh fact that they are on a VPN that is the problem, but that your companies IT infrastructure isn't good enough to allow people to work from home properly.

( Bazongaloid, Thu 7 Mar 2013, 13:03, Reply)

The problem is that when you install a printer at home, it's on your home LAN, right?
But VPN connects in a way that gives the machine you're on an internal IP address. Like if your home LAN address started with 192, for example, and the office started with 10. The printer would have a 192 address whilst your work laptop would have a 10 address whilst it was connected to VPN.

Meaning you can't print to your wireless printer whilst you're on VPN. Can't see it, see?
( Kroney, Thu 7 Mar 2013, 13:06, Reply)

But it would be a simple enough job to allocate the home network ip code as starting with 10
takes two ticks.
( Bazongaloid, Thu 7 Mar 2013, 13:08, Reply)

Only if you had access to it and it wasn't 3rd party stuff

( sporters I’m sincerely gratitude to you, Thu 7 Mar 2013, 13:10, Reply)

Wouldn't work, they'd still be two different networks.
You'd have to do it properly and use your own kit
( Kroney, Thu 7 Mar 2013, 13:10, Reply)

It would work
you're just shit at IT.

You're like nakers on a bad day.
( Bazongaloid, Thu 7 Mar 2013, 13:15, Reply)

I enjoy crushing dreams

( Kroney, Thu 7 Mar 2013, 12:52, Reply)

dreams grapes
( sporters I’m sincerely gratitude to you, Thu 7 Mar 2013, 12:57, Reply)

That's a plan...
I'm sure I still need some addition unless it's built in

*flicks through 3 page manual*
( GeordieJay Bummers are deaf, Thu 7 Mar 2013, 12:48, Reply)

Get a girlfriend

(Darth Foxtrot A one-man army dedicated to making fetch happen, Thu 7 Mar 2013, 12:55, Reply)

*boy
Got one, cheers
( GeordieJay Bummers are deaf, Thu 7 Mar 2013, 13:03, Reply)