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( , Sun 1 Apr 2001, 1:00)
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Weellll:
1 It's number was 0845 46 47, 111 is easier to remember
2 It cost about £20 per call (this covered all expenses, like the website, health information and pandemic flu line stuff as well but still £20 a call) 111 is £7-£9
3 It was nationally commissioned and run by the Dept of Health. This didn't fit with the CCG GP lead NHS structure the coalition put in.
4 Calls weren't free
( , Tue 30 Jul 2013, 12:11, Reply)

Or was NHS Direct just as shit?
( , Tue 30 Jul 2013, 12:14, Reply)

I mean alright in the sense that it hit its KPIs about 2/3rds of the time.
And yes, that does make sense if they didn't want to spend the money elsewhere.
( , Tue 30 Jul 2013, 12:18, Reply)

they want to pull out.
And GPs hate the new system.
( , Tue 30 Jul 2013, 12:14, Reply)

Losing about £4 per call means that we can carry on until the cash reserves run out which is about 5-6months.
It's a mixture of management and commissioning failures. The more calls you can get the lower your price can be to a point (fixed costs paid for by first 200,000 calls a year) so a number of bids went in assuming we'd win more business, but we only won 1/4 of the population.
Main problem is that commissioning was purely on price rather than proven ability or "clinical excellence" which is meant to be the priority so you know, pay shit you get shit.
( , Tue 30 Jul 2013, 12:22, Reply)
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