Actually
on a serious note, you could try write to the shop and state that you will get an independent engineer to look at the monitor and state what the problem is. If the engineer states this is not due to my damaging the product then I will expect a full reimbursement of the price of the monitor, a full reimbursement of the price of the engineers report and full compensation for the time spent getting all this stuff together and the lack of a monitor(I would say 10 hours at your standard hourly wage of £75 is reasonable).

Look at this:
whatconsumer.co.uk/how-do-you-measure-quality/
So you may have to demonstrate it didn't fail because of you misusing it. Any computer shop should be able to look at it and give you a letter saying it wasn't your fault.

Failing that, go to the shop and make a lot of fuss, insist on seeing the manager, refuse to leave, talk loudly but calmly and make everyone in the poxy shop aware of how bad the customer service is.
(Bazongaloid, Thu 27 Aug 2009, 13:34, 2 replies, latest was 16 years ago)

Hmm
I'm in the process of emailing them back. They have said that they will reimburse the cost of the report IF my claim is successful, the cheeky twats.

I don't see how there can be any claim of misusing the monitor - it's the on/off switch that has stopped working suddenly and you can tell by the general state of the monitor that the switch has not been repeatedly pressed with a large, blunt implement.
( Davros' Granddad a voice of calm reason in a world of spastics., Thu 27 Aug 2009, 13:41, Reply)

Forget e-mails
go in their in person and get your northern anger on.
(Bazongaloid, Thu 27 Aug 2009, 13:44, Reply)

Can't do anything
until I get the replacement credit card statement I requested from Barclaytard A WEEK AGO!!!!

I've lost the original receipt, y'see.
( Davros' Granddad a voice of calm reason in a world of spastics., Thu 27 Aug 2009, 13:49, Reply)

The on/off switch?
Ah. They're often the first things to go.
( jim_bob can herd cats., Thu 27 Aug 2009, 13:53, Reply)

I wish you had an on off switch.

(Richard Earl of Cambridge Cruel, Savage, Thu 27 Aug 2009, 13:54, Reply)

The monitor on/off switch is not covered under the warranty against
fatfingeredness and spacktardation
(Richard Earl of Cambridge Cruel, Savage, Thu 27 Aug 2009, 13:53, Reply)

Are you?

(Bazongaloid, Thu 27 Aug 2009, 13:54, Reply)

Hmmm
...if that went to court (which is likely to be the only way to get PC World to do anything!), then you would only be awarded a maximum of £9.75 (as per the county courts act) per hour for your time.
(dchurch bah, Thu 27 Aug 2009, 14:06, Reply)