IT'S TIMES LIKE THIS WHEN YOU JUST WISH THE TELEPHONE HAD A CAPS-LOCK BUTTON

(LongJohnBaldry, Thu 22 Jul 2010, 14:07, 1 reply, 16 years ago)

I don't want to shout at them though
I want to maintain my moral superiourity. GRRRRRrrrr
(PsychoChomp, Thu 22 Jul 2010, 14:09, Reply)

talk really quietly
that'll make you sound more dangerous and likely to go on a spree of some kind.
( Kitty v1.0 desperately naive, Thu 22 Jul 2010, 14:11, Reply)

So quietly that she has to keep asking you to repeat yourself
Then you can sound ever-so-slightly-more impatient each time you have to repeat yourself.

_{(I know someone who does this when she doesn't want to be disturbed. It's possibly the most passive-agressive behaviour I've ever encountered.)}
(LongJohnBaldry, Thu 22 Jul 2010, 14:12, Reply)

there was a woman at my old firm who used to put her phone on DND all the time
so eventually the secretaries used to get pissed off and so we in IT would take it off for them. It used to annoy the hell out of her.
( Kitty v1.0 desperately naive, Thu 22 Jul 2010, 14:26, Reply)

Negotiation strategy tips
Make a statement or when they ask you a crunch question leave a long pause before saying anything. Makes people nervous. Eye contact can help, but shame its on the phone...
( b3tz, Thu 22 Jul 2010, 14:30, Reply)