Thread jack
I sent this to orange the other day

I'm writing to you about a contract made in my name NAME
started on 16/10/2009, it was registered to my parents address. ADDRESS. I apologise I do
not have any more information about the contract. I have found this
through a credit report.

I do not have any recollection of making or signing this contract, and
I never recieved either a phone or a sim card for the contract, I
explained this repeatedly to the people who called and sent me
letters, and then to your legal representatives who sent me
threatening letters. During that time I had an Orange pay as you go
phone. In the end because the sum was so low I decided to pay it off
rather than have to fight my corner, and went to a competitor as soon
as possible.

However this is now effecting my ability to get credit as it shows
that I didn't pay you for a service which in my mind I have never
recieved or asked for. Please look into this find out if this contract
was ever activated or if I ever actually asked for it. Please justify
your charges and the extra charges you added to my bill and if this
cannot be justified within your policy please contact the credit
reference agencys you use and clear the dispute from their records and
refund me the money (approximatly £65 I recall) which I paid you.

(PsychoChomp, Wed 17 Nov 2010, 9:27, 2 replies, latest was 15 years ago)

And?

( Agnostic Antichrist Baltimora, Wed 17 Nov 2010, 9:28, Reply)

This is the fucking shit response I got
I don't even know where to start
Dear

Thank you for your email regarding your credit file.

I am sorry that you are querying a credit file entry by Orange. I can appreciate your concerns.

All credit file enquiries are dealt with by a specialist department by letter or fax. Please forward a copy of the file with a covering letter to the address below:

FAO Orange Credit Referral Department

Alternatively you can attach the credit file and send in by email to [email protected]

I am sorry that I am unable to help you on this occasion. However, I trust this information is of assistance.

Kind regards
(PsychoChomp, Wed 17 Nov 2010, 9:28, Reply)

How does that even answer my questions?

(PsychoChomp, Wed 17 Nov 2010, 9:28, Reply)

Reckon that department will bounce you to another as well?

( Agnostic Antichrist Baltimora, Wed 17 Nov 2010, 9:30, Reply)

yes and that will only answer one part of my email
they ignored the fact I've got a contract I never made and I've had to pay for a phone or sim I never got. They've ignored my request for a refund.
(PsychoChomp, Wed 17 Nov 2010, 9:32, Reply)

Fucks sake
I seem to be lucky with Orange, I know of many others who have had a shit time with them.
( Agnostic Antichrist Baltimora, Wed 17 Nov 2010, 9:35, Reply)

It answers it by telling you
to make a copy of your credit file and sending it to the address below with a covering letter.

Pretty simple.
(Himjim died a little more inside on, Wed 17 Nov 2010, 9:43, Reply)

I don't have a copy of my credit file I have my log in to experian,
I can at most screenprint it print it off and then fax it.
It still as I said above ignores most of the questions in my email.
(PsychoChomp, Wed 17 Nov 2010, 9:48, Reply)

Then ask for a paper copy of your credit file from
Experian. If you paid for your report they'll send you one for free.

If it didn't answer any of your questions, call and get their customer services address and write by paper mail. It's not as if posting their replies here is going to make the answers magically fucking appear is it?
(Himjim died a little more inside on, Wed 17 Nov 2010, 9:52, Reply)

fuck paper mail, that'll take ages. I'm just going to write another email.
I know the answers won't appear here, same way talking about lunch won't stop me from being hungry, I'm just talking about whats on my mind.
(PsychoChomp, Wed 17 Nov 2010, 10:04, Reply)

start by asking to add a note of explanation to your credit report
any prospective credit card/other loan company will then see that it is a disputed claim and that it is very low value. this should help in the short term whilst you argue with orange to get it removed.
( rachelswipe with a fork, Wed 17 Nov 2010, 10:19, Reply)

I'm not actually that bothered about the credit at the moment
You can check your credit reports for free now (sign up for 12 months first month free then cancel) so I was doing it, but it's the principal *slams fist on table*
(PsychoChomp, Wed 17 Nov 2010, 10:29, Reply)

YOU have principles?
this really is worthy of its own thread.

but you should sort it out now. something that stupid can stop you getting a mortgage, even if it's in a few years time. ironically orange itself has advice on its website about how to get a good credit rating. start by quoting that at them, i would have a lot of fun writing to them if i were you.
( rachelswipe with a fork, Wed 17 Nov 2010, 10:36, Reply)

Paper mail is the only way to
get it sorted from past experience. Sorry I even considered giving you any advice.
(Himjim died a little more inside on, Wed 17 Nov 2010, 10:26, Reply)

It just struck me as being rather impolite. Why not put it in it's own thread?

(Cave Duck, Wed 17 Nov 2010, 10:30, Reply)

My threads are top quality gold,
this doesn't qualify.
(PsychoChomp, Wed 17 Nov 2010, 10:32, Reply)

Of course, my apologies.

(Cave Duck, Wed 17 Nov 2010, 10:33, Reply)

Have you asked Ofcom for advice?

(Zoz prayed for twink on, Wed 17 Nov 2010, 9:55, Reply)