BT and all who work within
I have not yet heard mention of the epic funtbags that are Shitish TeleCON and the brain dead, non-English speaking colostomy bags they employ to answer the phones.

When I moved into my new place, we called BT and asked them to activate the line. Despite the fact that there clearly was a phone line installed and that we were still getting the previous occupiers BT bills, they insisted there has never been a phone line at our address and we needed a line installed and that this would cost £200. We eventually accepted this as it seemed the only way. It was then suggested to us that we find the last occupiers number and see if that convinces them we have a line. It took at least three separate calls to three various call centre monkeys before someone actually looked up the phone number which we had illgally opened someone else's post to obtain, before they accepted our house had a phone line. We then had to cancel our original order and start a new one, but for several weeks we had two accounts on the go, because the dick heads in Bangalore kept reactivating the original account.

Once it was established several weeks later that we no longer had to pay an extortionate connection fee, I had to take a day off to wait for an enginner to come round to set us up for the phone and broadband. He did his thing and we were told 24 hours and the line would be ready to use and a couple of days and the internet would be ready. Would it fuck!


Over the next three weeks we had about 4 different broadband activation dates, each came and went without the internet being activated and every time we would have to phone some Outer Mongolian call centre just so some bloke who probably has a PhD in nuclear physics can appologise to us, because he has absoultly no idea what is going on.

Eventually we cancelled the internet order, but even telling the lady who did the customer satisfaction survey with us did not give me the little victory I had hoped for as her sigh let me know I was at least the 50th person she had spoken to that day who told her the company is a big pile of doggy do. We are still stuck with the phone line because it was over the 21 day cooling off period, but I vowed to never use BT for anything ever again and demanded they take at least 3 months line rental off our bill, which they graciously agreed to do.

Fast forward 3 months and our first BT bill arrives demanding over 200 pounds for 3 months line rental and a one off activation charge. 2 phone calls and over 2 hours on hold later my helpful assistant ***said in strong Bangladeshi accent*** "Joshua" confirms with me that these charges have been cancelled and that a new bill is being sent out and I have let him know in no uncertain terms that I have his full name and am recording the time of the call and if he fucks me over I will insist he is fired.

In short BT, its directors, its staff and its shareholders are all lying, incompetent, epic shits who have wasted around a 12 hours of my life in the last 6 months by making me wait on hold. I hope that tosser from 'My Family' and his new wife and kids die in a horrible boating accident on the Solent. Seriously who the fuck rings 118 for the number of a curry house and what directory enquires service recognises "The High Street" as a full address?

Arseholes.
(Bam Bam McPenis will change all this when he is fuhrer., Fri 28 May 2010, 13:20, 7 replies)

I've had a similar problem
I wanted to move from BT to Sky line rental (for all the reasons you have listed) so I gave them a ring to let them know I wanted to cancel my line rental with them.

'Ok, but there will be a £75 cancellation charge.'

'Er, will there fuck, I've been with you for 18 months so I'm outside my original 12 month contract meaning that I just have to give you a month's notice'

'No, you signed a new contract with us five months ago'

'No I bloody didn't!'

'Yes, you moved address and this counts as a new contract'

Bastards.

I should point out at the time that Sky were utterly brilliant throughout (the dispute went on for some time) putting my contract with them on hold repeatedly then happily cancelling my line rental agreement outside the cooling off period and offering to hold the deal they offered me until my contract with Sky was over.

I also spent a maximum of 15 minutes on hold, all the operators were based in the UK and were all massively helpful and well-informed of my problems.

Also, the internet I get from them is nailed to 17mbps, never drops out and is about £35 a month including tele.

No, I am not employed by Sky!
(MrKipling43, Fri 28 May 2010, 13:30, closed)

Yay! Me too.
But worse. My internet had been down for weeks, with promised calls and LIES about getting it sorted. So I finally decided to move to Virgin. (Six weeks no internet.)
A £200 charge from BT for cancelling a service they weren't providing me with in the first place!


Ps. Virgin rocks.
( Blind Meach Cautiously optimistic, Fri 28 May 2010, 14:16, closed)

Don't get me started on that Busby cunt

(Corbo, Fri 28 May 2010, 13:33, closed)

What's My Number?
When I moved to my present flat it took BT two years to install a phone! This was because of problems with the local exchange and its lack of capacity.

Anyway having paid a hefty sum up front I got a load of paperwork saying when my phone would be installed and it helpfully advised me of me telephone number which of course was passed to family & friends.

A few days later and another shed load of paper advising that my number would now be a different number.

When the phone was installed it was neither of the two previously advised numbers!

...and just to put the icing on the cake, BT went and changed the number a few months later and didn't bother telling me! Twunts!!
( Vambo, Fri 28 May 2010, 14:18, closed)

erm
200 quid? standard connection charge + 128quid and if you are savvy a quick internet search will give you a discount code to reduce that by half, notwithstanding any offers any of the other providers have for free connection
(little lord muthafuckin fauntleroy, Fri 28 May 2010, 15:30, closed)

About 2000 people a day
ring 118 and ask for a curry house. I bet a fair few are on "the high street", and that would be found. You don't want to know how I know this.

Otherwise, spot on!
( Fronds are waving gently on, Fri 28 May 2010, 20:02, closed)

Sounds familiar
But at least the idiots I was dealing with have a call back service so I didn't have to wait on hold.
(xanthine, Sat 29 May 2010, 10:43, closed)