Addendum
As the IT support person carefully explains the exact steps required to fix your problem, feel free to try something completely different and give them a running commentary. For example;
IT: "Now, can you see the 'My Documents' folder? I'd like you to right-click on it then select Proper-'"
Twat: "OK, I'm just going to try opening Outlook..."
IT: "No, just right click the-"
Twat: "Should I do a Control-Alt-Delete?"
(costas, Mon 4 Jul 2011, 14:47, 1 reply, 14 years ago)

*twitches*
One day they will die.

Mind if I share this?

b3ta.com/questions/toptips/post432913
(MrOli is ugly, but in the morning you will be sober, Mon 4 Jul 2011, 17:30, Reply)