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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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Illegal Music
I answered the phone at work at some point last year, to a man telling me that I needed to buy a radio broadcast license if I wanted to allow my employees to listen to music.

I was bored, and this prick was annoying me, so I decided to go along with it. I told him we did in fact have some music, but that it was the BT "on hold" music provided with our BT Switchboard.

The moron said "you will need a license for that then, it broadcasts"...at which point I told him I didn't believe the music was protected. He asked me for the name of all the tracks, and instead I told him to take a listen for himself, and proceeded to put him on hold on a phone in the IT room (unstaffed).

I thought nothing more of it and expected him to give up. Except....about an hour later our automated holding system took him off hold and back to my phone....he will still there, and claimed he had listened to each piece and was happy it was all unprotected. He then thanked me for my time.

He lost an hour of his life...and I felt great!
(, Thu 3 Sep 2009, 18:46, 5 replies)

It seems that on quiet days the Performing Right Society walks the earth looking for infringements, recently some garages and a book shop near me were rousted as the customers could hear the employees radio and that counted as a performance that needed to be payed for.
(, Thu 3 Sep 2009, 19:52, closed)
damn guilds
Get rid of the lot of them...
(, Thu 3 Sep 2009, 21:10, closed)

I don't understand their determination to stop people listening to the radio..one of the ways people hear music and think "hmm I might buy that".
How many companies do you know that would fork out nearly £900 a year so that 16 employees can listen to radio for 4 hours a day for 250 days a year!
I reckon that if you worked from home they would still try and scalp you for the £66 charge for "For premises where music is
audible to 4 or fewer workers"

I'm curious aren't radio stations already paying to broadcast the music?
(, Fri 4 Sep 2009, 10:07, closed)
This reminds me
of the time I worked for a shipping company and some angry woman rang up to complain about not having a haulier company transpoting her stuff. I politely said I'd sort it out and left her on hold for twenty minutes. when Ii finally remembered she was there I rushed back to the phone to hang it up as there was no way she'd have stayed onn hold that long but she had. Apparently 'House of the Rising Sun' by The Animals gets very annoying after fifteen or sixteen loops.
(, Fri 4 Sep 2009, 11:19, closed)
PRS Nazis
I fucking hate them.

We get em' in clubs every once in a while, with their stupid notepads, wanting to know what tracks we're playing etc.

Occasionally you get the odd one who fancies himself (they're always blokes. wierd..) as a bit of a 'jock' and they go into great detail about what perticular mix you're playing, it's year etc - some even suggest what track to put in next..

They're the musical equivalent of trainspotters.
(, Fri 4 Sep 2009, 11:19, closed)

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