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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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9th of the 9th of the 9th...
I've been on 'light duties' at work (paramedic) for a while due to getting bashed by member of the public showing his gratitude for me treating his wife that he had beaten up.

So management put me into the emergency call centre for a while.
A totally different environment for me and a real eye opener.
Like most of my on road colleagues I tend to whinge about some of the crap they send us to, but the truth is that if the caller is insistent they can't refuse to send an ambulance for even the most minor of cases.

Examples of idiotic calls to the emergency number are many and varied, but my favourites included:
"I've got a really big zit on my bum"
"I just had a wank and my cum smells funny" (I reckon that caller was probably SpankyHanky)
"I need my leg massaged because I've got a cramp"
- and my personal favourite...
"Can you help me, I can't get an erection" (definitely not SpankyHanky...)

Anyway, emergency call centre workers are probably the cream of the crop given the stressful job they do and, as that most b3tans are in the UK, I thought it'd be nice to salute these 'behind the scenes' emergency workers given the date today.
(, Wed 9 Sep 2009, 16:09, 10 replies)
When you say...
"if the caller is insistent they can't refuse to send an ambulance for even the most minor of cases"

Please, please, please tell me you're joking.
(, Wed 9 Sep 2009, 16:16, closed)
...the service I work for has a policy (dictated by our wise state government) that states if a caller is insistent that an ambulance must attend, then so be it.
The public pay a compulsory levy for ambulance cover (used to be voluntary subscription) and there's an attitude with some people that we are a fucking mobile drugstore to home deliver band-aids.

Nothing worse than be tied up on some petty bullshit case when a real emergency goes off.
(, Wed 9 Sep 2009, 16:24, closed)
People should be sent invoices for that kind of bullshit
Kind of like when you press the emergency button on an escalator, where apparently you get a £500 fine... Is that even true? I don't have the balls to find out..
(, Wed 9 Sep 2009, 16:37, closed)
To clarify...
...the call takers do try and educate people that they are perhaps misusing the service and the only one of my examples that got an ambulance dispatched was the leg cramp - in case it was a DVT (deep vein thrombosis). It wasn't.

Unless the call is an actual hoax - as opposed to an idiotic call - then no, there is no fine that can be issued.
We still give the callers a hard time though if we attend a bullshit case.
My partner loves telling them that they need "10mg of Toughen The Fuck Up."
(, Wed 9 Sep 2009, 16:47, closed)
you used to pay
Around 20 years ago a friend of mine had to pay £50 for an ambulance after he was sent flying over a car at a set of lights, breaking his leg in the process.

He was on a motorbike at the time, riding through the junction at 30 MPH, squeezing the lemons. The fact that it was his fault may have contributed to his having to pay. Oh, that and the fact that he is/was a cock.
(, Wed 9 Sep 2009, 16:50, closed)
Not too -
different a story, my folks were in a semi serious bump in the car, they drove into the back of a slow moving lorry - this must have been 12 years ago, they were invoiced for the ambulance services!
(, Wed 9 Sep 2009, 17:00, closed)
In Oz...
...or at least in Queensland, the bill for a non-Queensland resident is around AU$1000.
If you need an ambulance here whilst on vacation, just give a Queensland address (make it up) and tell them you have lived there for more than three months = no bill.
(, Wed 9 Sep 2009, 17:05, closed)
In New South Wales (Australia)
The bill for an ambulance is approx $80/km.

Ambulance insurance is about $20/annum and means you ride for free. If you don't have it, you pay.
(, Thu 10 Sep 2009, 4:08, closed)
Not even slightly.
Check out www.neenaw.co.uk for a dispatcher's eye view of the world.

Also recommended - randomreality.blogware.com/blog for an EMT's eye view (ambulance driver, that is)
(, Wed 9 Sep 2009, 17:13, closed)
And what nobody has bothered to say is ...
you sir are a home-grown, garden variety Hero. I would like to clone you repeatedly and dispatch said clones to places of greatest need.

That cnut that smacked you one, for doing one of the hardest jobs of all, needs a big black cellmate called Bubba ... for a looong time.

And another thing ... is there a charge for assaulting a paramedic? Just like the separate, and hopefully more serious, charge of assaulting a police officer? If not, there bloody well should be.

Sir, I salute you.
(, Thu 10 Sep 2009, 4:43, closed)

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