I swear this is true
Working in onetel (again)

Tech support once had a phone call from a guy who couldnt access his broadband. Now, countless people had already tried to help him, countless call backs were scheduled with various managment staff, refunds and compensation had been applied to the account. such was the degree of dedication to get this problem fixed.

Now i should mention that this is when broadband cost about £40 for a 512mb connection, so the term 'broadband' was quite new to the general public.

Anyway, countless notes were visible on the account, all tests we conducted (limited tests i may add, we werent the most technical of teams) came back fine, BT had done numerous tests also.

Then one day. the head of the tech support team picked up the job. He rang the customer.

"Right mr customer, im going to review this problem from the very start"

"ok" customer said, unconvinced as this problem was now 2 months old and running.

"can you do me a favour, go to your pc and turn it on" said tech manager

"What?!?" said customer "I need a PC?!?!"

I swear at this point it was like some one had been shouted Kaiser Soze!!

it all became clear.

This man thought broadband would actually just 'appear' infront of him. I shit you not.

I have more of this kinda thing....
(Dan dan dan They tik urh jerbs!!!, Thu 4 Sep 2008, 17:59, 7 replies)

bull
shit
( spimf ™ is whoever you want him to be, Thu 4 Sep 2008, 18:16, closed)

I was going to say Bollocks..
but I can go with bullshit.
( Ring Of Fire A petty, drooling belming butthurt retard., Thu 4 Sep 2008, 20:09, closed)

if this is real
the guy should be fucking shot!
( idonthaveafunnynickname Drink-Aware? Sure. I'm aware I want another drink., Thu 4 Sep 2008, 22:04, closed)

I wasnt going to post it
because it sounds implausible but i assure you it is real.

this is back in circa 2000-2001.

this is - i assure you - 100% true.

This was back in the day when we sold a fijitsu modem, and a '4 port router' (not wireless) for ~£250, which wuold require an engineer visit you house/business to install.
(Dan dan dan They tik urh jerbs!!!, Fri 5 Sep 2008, 10:16, closed)

bollocks
if the guy didnt have a PC why would he think he would need BB

to do what?

rubbish
( spimf ™ is whoever you want him to be, Sat 6 Sep 2008, 14:23, closed)

NNNNNNNNNNNNNNNNNNNNNNNNN!
nnnnnnnnnnnnn
nnnnnnnnnnnnnnnn
What a spacktard
(Harleif Skankhammer II was killing time at, Mon 8 Sep 2008, 6:38, closed)

I can also smell something...
So in the 2 month fault period and numerous conversations with staff not one person even hinted at the possible mention of a computer?

Even in the most shoddy of tech support centres someone must have mentioned that previously?
(KangerooFlapjack, Wed 10 Sep 2008, 14:15, closed)