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This is a question B3TA fixes the world

Moon Monkey says: Turn into Jeremy Clarkson for a moment, and tell us about the things that are so obviously wrong with the world, and how they should be fixed. Extra points for ludicrous over-simplification, blatant mis-representation, and humourous knob-gags.

(, Thu 22 Sep 2011, 12:53)
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the key words in this statement are "up to"
Firstly you are on a contention based service - typically 50:1 Secondly your phone line is too far from the exchange and/or has loads of knots in it, probably inside your house.

The word "unlimited" just means it's uncapped - it doesn't guaretee when you'll actually get your 20 megabits (which equales 2.5 mega bytes incidentally)- just that you will, eventually.
(, Fri 23 Sep 2011, 12:23, 1 reply)

thanks for the reply buffet.

i as a non technical user feel a bit cheated with the proposed "up to" and actual recieving figure
but as you say i guess eventually the speeds will increase
(, Fri 23 Sep 2011, 12:41, closed)

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