Those Who Can...
Not actual IT support, but hey. I teach computing and occasionally cover workshops for the IT team introducing people to computers. The stories could be endless but this is my favorite:

Teacher: If you could click on the program icon on your desktop
Student: How?
Teacher: Can you see the Word Icon?
Student: Yes
Teacher: Ok move your mouse across the screen...
Teacher: .... No, you don't actually need to put the mouse onto the screen...

Geez.
(Spanners80 is keeping the voices in her head company, Tue 29 Sep 2009, 8:11, 4 replies)

Well, what do you expect?
You should have said "move the *pointer* across the screen".
(Vice Admiral Sir Charles Cockbrush KCB MBE DSO, who is finding it increasingly difficult to log into b3ta.com wants to duck your aunt and kick your puppy, Tue 29 Sep 2009, 8:47, closed)

The same thing happened to me.
But then, I was teaching a 5 year old.
Amazingly enough, this child had never used a computer before.
(I'm in Surry - not the African veldt).
( Larry Vest One day at a time, sweet Jesus, FFS., Tue 29 Sep 2009, 10:03, closed)

Following instructions
They were only doing what you told them to do. I used to teach student nurses how to use computers (best job ever) and lots of them did this at first. After the first few did it I changed how I told them to do it. Shortly afterwards I was taught by some of the nurses a thing or two about human anatomy but this time no words were needed. Well, it's only fair that they return the favour isn't it?
( SteamedCleaner, Tue 29 Sep 2009, 14:20, closed)

did their teaching involve
the meeting of genitals and feet?
(bamboozled Can hear you getting fatter, Tue 29 Sep 2009, 14:44, closed)