A little while ago, BT moved their appalling corporate support desk from Chennai in India
to somewhere unspellable in Hungary. We were so full of hope that after all of our whinging we were going to get some decent service. But no, just a different type of shit.

I miss the days of the call centre in Sevenoaks. It was staffed by actual engineer types, rather than simple call loggers and a call would go something like "'Ello mate, site fucked, is it? Which one? Oh yeah, it's knackered. 'Ang on a minute. Yeah, can't reach it from 'ere, neiver. I'll send Tim out."

Not relevant, just having a whinge.
( Kroney, Fri 21 Sep 2012, 9:52, 1 reply, 13 years ago)

That's all you do these days. It's liked you've been dumped again

( Naked Ape call me Caitlyn, Fri 21 Sep 2012, 9:54, Reply)

I can't believe anyone would dump a fine young gentleman like Kroney.

(Bazongaloid, Fri 21 Sep 2012, 9:59, Reply)

I'm doing alright for myself, cheers.

( Kroney, Fri 21 Sep 2012, 10:01, Reply)

wankinglolz

( Monty Boyce, My cheese game is strong, Fri 21 Sep 2012, 10:02, Reply)

Do you not think that in the striving for excellent customer service
companies seem to have forgotten that we just want something fixed, or we just want a cup of coffee, or a pair of shoes or whatever? I would trade all the "your calls are important to us" and the "customer is always right" bullshit for somebody competent who can just do what I need done with the mimimum of fuss. I don't even care if they fucking smile at me.
( Kroney, Fri 21 Sep 2012, 10:00, Reply)

Somebody needs to go on a customer service course.

(localboy purveyor of pisspoor puns, Fri 21 Sep 2012, 10:04, Reply)

I can't think of anything worse.
That guy that sent Tim out has probably been removed from the phones because he didn't have the right customer-facing attitude or some shit. THat makes me sad. I liked him :(
( Kroney, Fri 21 Sep 2012, 10:06, Reply)

^^This^^
Don't go through your scripted spiel, don't try to 'upsell' me, don't 'make me aware of your wonderful new offers', just FIX THE FUCKING PROBLEM!
*Recent BT customer service line horror*
(Captain Placid 24/7 ball gags, brownie mix and clown porn, Fri 21 Sep 2012, 10:05, Reply)

For most people I would sympathise with poor helpline service
but in your case, I'm willing to bet that your attitude was more than likely the cause of any problems you experienced.
(Bazongaloid, Fri 21 Sep 2012, 10:08, Reply)

I expect he takes notes of everything they say in complete silence

( Kroney, Fri 21 Sep 2012, 10:09, Reply)

I suspect the first words out of his mouth after they said "Hello, how can I help?"
were along the lines of "LOOK THIS ISN'T GOOD ENOUGH NOW FIX IT OR I'LL RAPE YOUR DAUGHTERS AND LAUGH WHEN THEY KILL THEMSELVES IN SHAME AFTERWARDS!"
(Bazongaloid, Fri 21 Sep 2012, 10:10, Reply)