Advise me. Advise me hard you bitches.
Right, so as some of you know, I was once a librarian. I left on the 3rd of October. Now on the 31st October I came in and the place was an absolute wreck. My ex colleagues told me they were critically short staffed and the managers don't seem to care. So I figured that now I am merely a taxpayer and customer, not an employee, I would fill out a comment card to complain. However, because my District Manager was a total superbitch who hated me, I used a pseudonym on the card because I was convinced she'd just ignore it otherwise.

Fast forward a week and I come in, and one of the managers (also a bitch) told me she knew I'd written it, and so put it in the bin.

Now am I right in thinking that this is really bad? I'm now a customer, and they just threw my perfectly valid comment in the bin? Regardless of who I am, all comment cards should be looked at surely?

So anyway, do you lot reckon I'm justified in filing a complaint against this manager?
(GONEism, Tue 18 Nov 2008, 15:34, 15 replies, latest was 16 years ago)

Indubitably!
You had quit, but at the point you complained you were a taxpayer/customer.

Your point would be reinforced if the library was not in a similar mess when you worked there.
(Son of Sam-i-am We're all as mad as hatters here, Tue 18 Nov 2008, 15:36, Reply)

Not at all.
I ruled that place with a fist of iron and a cock of magnesium.
(GONEism, Tue 18 Nov 2008, 15:37, Reply)

Escalate
I'd do a letter of complaint (not from you though) and ensure that you state that you know that a valid complaint was binned and that you want action.

Ensure that this is sent to the Council (who I assume still run libraries) and that it is copied to the Superbitch.

In essence, go over her head :)
(james_tiger_woods is going to start his killing spree on the, Tue 18 Nov 2008, 15:37, Reply)

Lol I kinda did already
I wrote to the head of libraries. She is pure fucking evil, but weirdly me and her got on pretty well personally. Plus this manager has been bullying my friends, so hopefully this will ruin her 'orrible little life.
(GONEism, Tue 18 Nov 2008, 15:39, Reply)

Bullying
Oh, in that case - complain about that too :) As yourself that is.

If everyone else complained too - you're sorted :)
(james_tiger_woods is going to start his killing spree on the, Tue 18 Nov 2008, 15:41, Reply)

..a cock of magnesium
Did you have to look through a bit of smoked glass when you went for a piss?
( sandettie light vessel automatic New Twitter - @bollocksreally, Tue 18 Nov 2008, 15:42, Reply)

Yes, yes I do.
Smoked glass also helps when boinking with someone you're not entirely attracted to.

goto: Hull
(GONEism, Tue 18 Nov 2008, 15:49, Reply)

You being an ex-employee, she might counter-attack by saying your trying to cause trouble for her.
You could do with viable witnesses to your side of the complaint.
( girlinthehole, Tue 18 Nov 2008, 16:02, Reply)

I have several
And CCTV footage showing me filling out the card. Plus the local council tend to use Mein Kampf as a business strategy guide so I don't think I'll need to do too much to prove her guilt.
(GONEism, Tue 18 Nov 2008, 16:05, Reply)

Damn straight
Absolutely file the complaint.

I left a job (coz my boss was an evil wanker), and he 1) refused to pay my last month's wage because I'd taken the last DAY of my notice period off (because I had 9 days' frickin holiday left to me). Then demanded I repay some £3k worth of studying fees from him putting me through a year of studying, which, once I left the job (because of him - I LOVED my job!!) would have been totally useless....

Long and short I wrote a 22 page constructive dismissal complaints letter, with over 40 email attachments to back up my claims.

He must have spent in the region of £3k on professional law advice (oh, it was a law firm anyway), to be told to leave me well alone and hope that I didn't bring any case against him because he didn't stand a chance of winning it.

I never got my last month's wage, but boy was the satisfaction he paid out soooo much more over it a good feeling. And I've not heard from him since.



Evil bosses should all get what they deserve.
(Psyche finishes work at the end of June! Yay!!!, Tue 18 Nov 2008, 16:30, Reply)

Hmm
when you left, did you 'procure' a replacement? Are they short staffed because you left? I'm assuming, as this is a coucil library, they're not overly endowed with cash, and its a council HR department that has to fill the vacancy? What did you hope to acheive by filling in the card? Look at me! How valuable was I? See? You needed me and I showed you ha!

So it appears you were actually indispensable. Except you werent. I doubt it will close down because of you. Most companies/orgs can survive the loss of employees on some scale.

So complain about her? Would that not make life more miserable for a) her or b) your former colleagues and thus compound their situation further? What are you trying to achieve?

You obviously left for a reason? What do you gain by going back and gloating about it?

(I'm feeling surprisingly picky today sorry)
( I have run out of coke is a little sweaty, Tue 18 Nov 2008, 16:41, Reply)

Well, this boss who tore it up
has been making the staff's lives a nightmare with her nitpicking and unflinching, dog-like devotion to the rules. And I dislike double standards.

Plus, I still actually care about libraries and I hate seeing them struggle with no staff. And if they had as little money as they claimed, then the head of libraries and her minions wouldn't have flown first class to Chicago earlier this year for "a fact finding mission".
(GONEism, Tue 18 Nov 2008, 16:44, Reply)

Mein Kampf as a local government strategy guide?
Makes a change from The Trial...
(Son of Sam-i-am We're all as mad as hatters here, Tue 18 Nov 2008, 16:49, Reply)

Definitely complain.
And get all your friends to do so as well (filling in complaint forms, mentioning that they're aware one form has already been destroyed).
(The Empress it seems you CAN polish a turd!, Tue 18 Nov 2008, 17:21, Reply)

ok
you've convinced me. Rape her.


wait. What?
( I have run out of coke is a little sweaty, Tue 18 Nov 2008, 23:49, Reply)