Clueless I.T. Drones...
I thought I'd pre-empt the usual ‘I.T. are shit’ stories with an important distinction. There are two types of people in I.T. Those who have a genuine interest and knowledge for all things electronic and those that are too thick and shiftless to do anything else, I’m referring to the latter group in this case.

For Christ’s sake just find another job, you’re dragging the already heavily damaged reputation of I.T. down with you. If you don’t know the answer to a question don’t just guess and spend hours clicking at random stuff making the problem worse as you go, just say ‘I don’t know’, Google it if you have to and come back and do your job properly.

Bah, Bah and thrice Bah to the lot of you!

;-)
( JamHamster My eyes, my beautiful eyes!, Thu 27 May 2010, 14:47, 19 replies)

You also get those..
That have a great knowledge and interest in technology. But who are utterly useless when it comes to people. They see end users as low life scum that theyd rather not directly have to deal with.

In IT Support, 50% of the job is Customer Service.
(Miggyman, Thu 27 May 2010, 14:51, closed)

Good point, well made!
It's all down to being good at your job, If you're customer facing then it stands to reason that you'd have to be patient and understanding too. ;-)
( JamHamster My eyes, my beautiful eyes!, Thu 27 May 2010, 14:55, closed)

I'd say
other colleagues that think they know about computers because they once reinstalled Windows 98 on their brother's pc are the thorn in the side of IT staff.
( sandettie light vessel automatic New Twitter - @bollocksreally, Thu 27 May 2010, 14:54, closed)

Oooh yes...
A classic example of a little knowledge being a dangerous thing! ;-)
( JamHamster My eyes, my beautiful eyes!, Thu 27 May 2010, 14:56, closed)

yes, well
there's the other side too where too many staff at my place know very little...wanting a new printer because they can't print envalopes? Oh, wait, you can *opens tray 2*
(tb2571989 dies at precisely, Thu 27 May 2010, 15:01, closed)

Google is awesome.
Don't know how to do something?
Google it.
A lot of the time you can cobble something together with Internet Knowledge plus your own expertise.

Certainly earned me kudos more than once after I've pulled something off that was over-and-above my role at the time.
(Scritty Bakerman., Thu 27 May 2010, 15:02, closed)

Agreed.
Ive become somewhat lazy in my job. If it takes too much effort to try and figure it. Google it. Fix it. Forget it.
10 years ago we'd have stacks of books in the office for reference. We'd keep our own knowledgebase database.

As long as you have an understanding of technology you dont need to know how to fix everything, or even try to know. If not sure, google it.
(Miggyman, Thu 27 May 2010, 15:33, closed)

Same here!
I've been in the business for 11 years and to some extent I miss the challenge of working it out myself but when time it a factor Google is your friend! ;-)
( JamHamster My eyes, my beautiful eyes!, Thu 27 May 2010, 15:42, closed)

don't you find that you just know how and why its wrong?
I was doing the IT thing for ages and got out of it. Now I get to watch IThelp fish about on my machine. No access rights to help myself - just tell them what needs doing after a while.
(waxdart hello., Thu 27 May 2010, 17:35, closed)

Ah, the I.T. 6th sense!
I agree, you get a feeling for it. It always annoys the other half when I say 'Of course, I'm just guessing' and end up being right 9 times out of 10 (I'm sure she secretly despises me for it though!) ;-)
( JamHamster My eyes, my beautiful eyes!, Fri 28 May 2010, 13:26, closed)

How incompetent do you have to be to get 'switch it off then on again' wrong?

( Amorous Badger NAKED BEA ARTHUR PHOTOS 4U, Thu 27 May 2010, 15:21, closed)

LOL!
Ah the irony - Arf! ;-)
( JamHamster My eyes, my beautiful eyes!, Thu 27 May 2010, 15:22, closed)

Hehe
that's good irony.
( TheFinch is getting to grips with the complex plane on, Thu 27 May 2010, 15:35, closed)

I think you're confusing Technical Support with Microsoft Windows Support.
(dchurch bah, Thu 27 May 2010, 15:32, closed)

NECKBEARD!

( Amorous Badger NAKED BEA ARTHUR PHOTOS 4U, Thu 27 May 2010, 15:34, closed)

Until recently, we had two IT support staff....
... one knew exactly what he was doing and pretty much everything about our IT/phones/network etc, but did absolutely nothing. The other worked very hard and was very keen and helpful, but knew absolutely nothing and was less use than a chocolate teapot.

If only we could have one person who both knew what they were doing and did stuff and we would double our IT support effectiveness and halve the salary bill. Sadly, there seems to be no such person available.
( Ugi , it's a game of give and cake, Thu 27 May 2010, 17:30, closed)

That person costs 3 times as much.

(waxdart hello., Thu 27 May 2010, 17:36, closed)

But...
I'm worth every penny! ;-)
( JamHamster My eyes, my beautiful eyes!, Fri 28 May 2010, 13:26, closed)

This ^
And then some.

I mean, I'm sure you are, but anyone who could both know what they are doing and actually do it would be worth the salary of our whole support department. We are not a big firm and we have a thin-client system. It cannot be that hard.
( Ugi , it's a game of give and cake, Tue 1 Jun 2010, 16:48, closed)