Orange Mobile phones, sorry this one has venom in it...
They would not allow me access to my phone account, because despite fulfilling all criteria They doubted I was who I said I was... So my sister phoned up, she was a senior manager with them at the time and she was allowed full access to my account because she knew the processes. A week goes by and my contract is due to expire. Yes, you read that right, I had a an expensive contract with the bastards, despite hardly using my phone. So still hoping for a good deal I phoned them up as they had asked me to do, via mail.

Only they would not allow me access to my account. I was straight on the phone to my sister, who made a few phone calls. She assured me I would now be able to sort out my phone. Only when I phoned again, Orange would not allow me access to my account. I told the chap on the end of the line to read the titting notes on my account and he told me that he had but, I could be anyone claiming to be me! I was passed to his supervisor who told me that she was unable to help me because I needed to talk to the accounts section, who would not allow me to discuss my account. I was warned that my language was too harsh and that they could put the phone down on me at any time. I was passed through to her supervisor, the super boss, who transfered me to accounts...

After three days, I phoned them again on the last day of my contract. I was paying £40 a month to have a phone that received more ads than messages and that I hardly used. They had capped my minutes accumulating because I had so many. Yet they still happily took my money. So I spoke to the first person and demanded very politely to talk to their supervisor, they tried to fob me off until I mentioned discrimination and possible lawyer involvement. I was passed up again and once again, got passed up the chain of command to the top pillock.

I made my case, I listed the complaints and then asked about Freedom of information and getting a copy of the notes on my account. The Lady on the end of the phone went very quiet. They had written some naughty things on my account.

The following day I opened an account with T-Mobile, who I never had a problem with. I had a £15 a month contract and actually managed to use my free minutes up on two occasions, putting my phone bill up to £20 each time. It ran for 18 months and was never as expensive or useless as Orange. I finally let it expire when they said that maybe I should consider a contract that would only cost me £5 a month... That really was how little I used my phone.

I see it as a service to tell every one who will listen that the mobile Telephone company Orange are evil.
( Rev. Jayneflakes Buy my book, I need the cash for drugs and hookers, Sat 2 Oct 2010, 18:12, 9 replies)

Orange.
Kite Jr was stiffed by Orange (France Telecom!) over a Brightopup gift; after many calls to their call centre in SE Asia each time getting a different reason why the gift hadnt arrived I wrote a snotty letter; to be fair yesterday she received a huge bottle of Jelly Beans, so all is forgiven.
(kitescreech still here, Sat 2 Oct 2010, 18:46, closed)

Totally agree...
Orange are as useless as a bag of stoats. Their store staff are horribly ill-informed (at least on every occasion I've been) and whenever you complain to their telephone staff the canned response is "you'll need to take that up with the branch". Never mind that I've been hung up on by their call centre staff more often than I've spoken to them.
(chuckle_h0und You furnish the pictures, I'll furnish the war, Sat 2 Oct 2010, 19:38, closed)

Aren't Orange and T-Mobile merging?

(Vigilante Man weeps because you're stupid., Sun 3 Oct 2010, 2:04, closed)

Have merged

( MisterPunch did it that way on, Sun 3 Oct 2010, 13:05, closed)

For what it's worth
I've never had any problem with Orange. That said, I'm Pay As You Go not Contract. Never had any spam. Only time I called them was when I got a new sim card (old one wore out) and they suggested I go for a new plan. I was dubious to say the least but after running some numbers through in my head it made sense to switch. So I did. Still only pay a tenner a month :)
(jellybeanflicker Jesus was Korean, but there he was Cho Sun Wun, Sun 3 Oct 2010, 5:23, closed)

Me too
Pay as you go for me, I ain't signing no contract fool.
( stopmeandslapme Cometh the hour, cometh your mum, Mon 4 Oct 2010, 8:57, closed)

Been with Orange for nine years
Both phone and broadband. Never once had anything but excellent service off 'em. Even when I got pissed and lost my brand new Nokia a few years back, they had a replacement couriered to me within a day.
(Billy The Fish wants to gargle with Lucy Pinder's bath water, Tue 5 Oct 2010, 12:10, closed)

You phoned them up via mail? Ummmm....

Edit: Apologies, I've read it properly now, as you were!
( user_names_suck, Sun 3 Oct 2010, 17:51, closed)

I recently joined Orange
Having chosen to end my affair with O2. Within 24hrs I was wishing I'd not make such a grave error in judgement. Nevermind, only another 1 yr & 11 months with Orange until I switch!
(golddust QOTW now revolves around being a cunt, Tue 5 Oct 2010, 17:43, closed)