I've just had an interesting chat with a person from William Hill, I placed a £1 e/w double on two horses, they were both placed and my receipt showed that they were both accepted at the price of 7/1 with 1/4 odds for the place (guaranteed) which should have given a return of £7.56, imagine my joy when I saw the return was only £6.60, so I used the instant chat to contact Hills, this is the chat that took place
Hi, my name is *******. How can I help today? [04:57:03 PM]
*******: I had an e/w double both placed the return is a bit loer than I thought, there doesn't appear to be any rule 4 ref ******* [04:58:11 PM]
*******: Hi, *******. Let me check that for you. I will be back in 2-3 minutes. [05:01:19 PM]
*******: ok [05:01:53 PM]
*******: I'm still checking on it. May I ask for few more minutes? [05:04:57 PM]
*******: no problem [05:05:40 PM]
*******: Thank you for waiting, *******. [05:07:00 PM]
*******: ok [05:07:46 PM]
*******: As we have checked the bet settlement of your bet reference of *******, it has been settled correctly, *******. [05:07:28 PM]
*******: Is there anything else I can assist you with? [05:09:01 PM]
*******: but two 7/1 placed horses both at 1/4 should give around £7.56. shouldn't it? [05:09:39 PM]
*******: Please be informed that you have placed your bet at 14:18:36 last 2009-07-19. For your first selection of Danish Monarch, you have selected 7/1 and since the price changed, the accepted price when you have placed your bet was 4/1 last 2009-07-19 on 15:55:07. [05:13:44 PM]
*******: sorry but the slip says Danish Monarch @ Guaranteed Price (7/1) 3@1/4 Flashy Sir @ Guaranteed Price (7/1) 3@1/4 [05:15:03 PM]
*******: Please be informed that we were accepting the starting price of 4/1 last 2009-07-19 on 15:55:07 since you have placed your bet on 14:18:36 at 7/1. [05:16:21 PM]
*******: err, why? [05:18:28 PM]
*******: That's for your bet of Danish Monarch and for Flashy Sir, we accepted the 13/2 as the starting price. Please be informed that we are referring to the time when you have placed your bet and the time of acceptance of the price which have changed once the race started. [05:20:14 PM]
*******: so why does it say on my slip 'Danish Monarch @ Guaranteed Price (7/1) 3@1/4 Flashy Sir @ Guaranteed Price (7/1) 3@1/4' [05:21:35 PM]
*******: both guarrenteed at 7/1 [05:21:57 PM]
*******: That was the original price on your bet slip, *******. However, as your bet has been settled, our bettlers referred to the starting price when you have placed your bets. [05:32:06 PM]
*******: I'm sorry to make a meal of this but I didn't take the bet at SP as can be seen from my slip, so why do you keep refering to SP prices? [05:34:19 PM]
*******: Because that is the price that we have accepted based on the time you have placed your bets, *******. [05:35:04 PM]
*******: (thump thump thump) that's the sound of my head on the keyboard, I will repeat, I didn't take SP prices, I took the guaranteed prices of 7/1 amd 7/1, you are the one that keeps quoting SP prices without telling me why [05:38:09 PM]
*******: We are sorry about that, *******. Let me clarify, for your first selection, we used the guaranteed price of 7/1 and for your second selection, we used the 13/2 selection since this has the higher odds than 7/1. Please be informed that we based the prices whichever is higher. And the bet settlement of your bet is correct. [05:45:41 PM]
*******: a 7/1 and 13/2 placed at 1/4 odds would give a return of £7.22, the return on my slip says £6.60 [05:49:58 PM]
*******: For the price of 7/1 is at 1/4 and the 13/2 is at 1/5 which gives you £6.32. [05:51:54 PM]
*******: sorry but it's 1/4 for both [05:53:49 PM]
*******: We can see here in the system that for Flashy Sir, it is @ 1/5. [05:54:25 PM]
*******: on my slip it states Danish Monarch @ Guaranteed Price (7/1) 3@1/4 Flashy Sir @ Guaranteed Price (7/1) 3@1/4 [05:56:52 PM]
'*******'disconnected ('Concluded by Agent'). [06:00:47 PM]
(,
Sun 19 Jul 2009, 18:20,
archived)
Hi, my name is *******. How can I help today? [04:57:03 PM]
*******: I had an e/w double both placed the return is a bit loer than I thought, there doesn't appear to be any rule 4 ref ******* [04:58:11 PM]
*******: Hi, *******. Let me check that for you. I will be back in 2-3 minutes. [05:01:19 PM]
*******: ok [05:01:53 PM]
*******: I'm still checking on it. May I ask for few more minutes? [05:04:57 PM]
*******: no problem [05:05:40 PM]
*******: Thank you for waiting, *******. [05:07:00 PM]
*******: ok [05:07:46 PM]
*******: As we have checked the bet settlement of your bet reference of *******, it has been settled correctly, *******. [05:07:28 PM]
*******: Is there anything else I can assist you with? [05:09:01 PM]
*******: but two 7/1 placed horses both at 1/4 should give around £7.56. shouldn't it? [05:09:39 PM]
*******: Please be informed that you have placed your bet at 14:18:36 last 2009-07-19. For your first selection of Danish Monarch, you have selected 7/1 and since the price changed, the accepted price when you have placed your bet was 4/1 last 2009-07-19 on 15:55:07. [05:13:44 PM]
*******: sorry but the slip says Danish Monarch @ Guaranteed Price (7/1) 3@1/4 Flashy Sir @ Guaranteed Price (7/1) 3@1/4 [05:15:03 PM]
*******: Please be informed that we were accepting the starting price of 4/1 last 2009-07-19 on 15:55:07 since you have placed your bet on 14:18:36 at 7/1. [05:16:21 PM]
*******: err, why? [05:18:28 PM]
*******: That's for your bet of Danish Monarch and for Flashy Sir, we accepted the 13/2 as the starting price. Please be informed that we are referring to the time when you have placed your bet and the time of acceptance of the price which have changed once the race started. [05:20:14 PM]
*******: so why does it say on my slip 'Danish Monarch @ Guaranteed Price (7/1) 3@1/4 Flashy Sir @ Guaranteed Price (7/1) 3@1/4' [05:21:35 PM]
*******: both guarrenteed at 7/1 [05:21:57 PM]
*******: That was the original price on your bet slip, *******. However, as your bet has been settled, our bettlers referred to the starting price when you have placed your bets. [05:32:06 PM]
*******: I'm sorry to make a meal of this but I didn't take the bet at SP as can be seen from my slip, so why do you keep refering to SP prices? [05:34:19 PM]
*******: Because that is the price that we have accepted based on the time you have placed your bets, *******. [05:35:04 PM]
*******: (thump thump thump) that's the sound of my head on the keyboard, I will repeat, I didn't take SP prices, I took the guaranteed prices of 7/1 amd 7/1, you are the one that keeps quoting SP prices without telling me why [05:38:09 PM]
*******: We are sorry about that, *******. Let me clarify, for your first selection, we used the guaranteed price of 7/1 and for your second selection, we used the 13/2 selection since this has the higher odds than 7/1. Please be informed that we based the prices whichever is higher. And the bet settlement of your bet is correct. [05:45:41 PM]
*******: a 7/1 and 13/2 placed at 1/4 odds would give a return of £7.22, the return on my slip says £6.60 [05:49:58 PM]
*******: For the price of 7/1 is at 1/4 and the 13/2 is at 1/5 which gives you £6.32. [05:51:54 PM]
*******: sorry but it's 1/4 for both [05:53:49 PM]
*******: We can see here in the system that for Flashy Sir, it is @ 1/5. [05:54:25 PM]
*******: on my slip it states Danish Monarch @ Guaranteed Price (7/1) 3@1/4 Flashy Sir @ Guaranteed Price (7/1) 3@1/4 [05:56:52 PM]
'*******'disconnected ('Concluded by Agent'). [06:00:47 PM]

Sorry I just thought we lacked the electron microscope to see their cock.
(,
Sun 19 Jul 2009, 18:27,
archived)
having a cock smaller than a molecule of piss.
(,
Sun 19 Jul 2009, 18:32,
archived)
I am guessing that even a gnats cunt would still be slack to them
(,
Sun 19 Jul 2009, 18:34,
archived)
Please die in a fire.
Yours fucked-offingly,
ClanSoul
(,
Sun 19 Jul 2009, 18:23,
archived)
Yours fucked-offingly,
ClanSoul
/talk would TOTALLY get a kick out of this story!!
(,
Sun 19 Jul 2009, 18:26,
archived)
Looks like the FAQ doesn't apply lolol
(,
Sun 19 Jul 2009, 18:36,
archived)



