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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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Tesco Club Card
I worked for these fuckwits in their Dundee call centre and it was the most depressing 6-weeks of my life.

I amused myself with changing the name and address details with any irate dumbfucks who hacked me off during the day or if they really pissed me off cancel their account and all their accumulated points altogether.

What used to get me is mugs calling and saying they never recieved there shitty vouchers for a free tin of beans or somthing but on the system i could tell where, when and what time the voucher had been used and you needed your clubard to redeem them.

I somtimes wonder how i never had any come-back from the abusive and somtimes racist middle names i used to add to the address lines.
(, Wed 9 Sep 2009, 14:07, 21 replies)
That's a pretty shitty thing to do.
However much someone has pissed you off, don't fuck with their details. I may be wrong, but my instincts tell me that's a criminal offence.

You Sir, are a cunt.
(, Wed 9 Sep 2009, 14:19, closed)
But i doubt if i logged in as admin as i new their simple "password"...

The IT Dept at Tesco call centre werent renound for their technical abilities.

Think "The IT Crowd", with Downs Syndrome and its close.
(, Thu 10 Sep 2009, 9:02, closed)
Actually, with the spending clubcard vouchers with a clubcard
I rang up to ask where something like £45 worth of vouchers went, and they said they'd been spent. Now, I'm not an arse, I'd checked with my other half first, and he hadn't spent them.

When they said where they'd been spent, they said it was when we were both at work, and without the use of my clubcard.

I explained about my thief housemate, and they were kind enough to send them out in a brown envelope that looked a bit bill-y. I got them.

I was a bit povvo'd at the time, only doing a bar job, so I really appreciated it :)
(, Wed 9 Sep 2009, 14:20, closed)
This is true
While there you had the ability to re-issue peoples vouchers to them and i did on many occasions mostly to the elderly but if i got a call from some chav who right away started mouthing off and going off on one they got sweet fuck all of me.

I was able to reissue up to 2-years worth of points and did for my parents and friends, i think my Mother furnished a monster Christmas dinner exclusivly from all the points i re-issued to her.
(, Thu 10 Sep 2009, 9:09, closed)
(, Wed 9 Sep 2009, 14:29, closed)
In this question we've had customers telling stories of bad call centre people...
... and call centre people telling stories about bad customers. It's been a fun one. You decided to break the trend though and tell a story where you yourself, as the call centre person, were the bad one.

(, Wed 9 Sep 2009, 14:52, closed)

(, Wed 9 Sep 2009, 15:15, closed)
I'm not going to go all Honda Accord on this
but you don't need your clubcard to redeem vouchers. And I'm not sure you ever have done.
(, Wed 9 Sep 2009, 15:24, closed)
Can someone explain
the Honda Accord thing for me. It seems to come up a lot and not understanding makes me feel like a 'tard :(

(, Wed 9 Sep 2009, 15:33, closed)
It stems from a post back in the mists of time
Involving someone who claimed to run over someone who bullied them at school using their HONDA ACCORD.

The sheer fact that anyone would feel it necessary, if telling a true story, to list the make and model of car they used in an attempted murder, means it has become a synonym for internet lies and aspergers.
(, Wed 9 Sep 2009, 16:35, closed)
I think it's a Meme.
Referring to a stereotpyical user who makes dubious boasts about driving a Honda Accord. This mythical poster will also refer to increasingly unlikely feats, typically involving winning a fight against a famous person (eg. Mr. T, Chuck Norris).

The overall implication of its mention seems to be to imply that the original story-teller is spinning an improbable fantasy tale, in a vain attempt to make themselves appear amazing.
(, Wed 9 Sep 2009, 16:40, closed)
Ah, I missed the comma at first
I was going to say I never knew Chuck was actually his middle name.
(, Wed 9 Sep 2009, 17:00, closed)
They all tell you that you do
And it is specified that you need your clubcard. However, the till monkeys don't always follow this, and the call centre people don't seem to know this.
(, Wed 9 Sep 2009, 16:28, closed)
*Honda accord handbrake stops*


*squeals off with 128 horsepower of pure racism*
(, Wed 9 Sep 2009, 15:27, closed)
About 20 years ago
I worked in the head office of a similar supermarket chain, as a software developer. One of the projects I was involved in was the development and the writing of the software of an almost identical club card system.
All changes that were made to the customers' account, be it, adding or removing points, or changing personal details of that customer, were logged into a separate database. What they were before the change and what they were after the change, and which user it was that made the change.
I would make an educated guess that Tesco did the same.
Don't think that your stupidity went unnoticed.
(, Wed 9 Sep 2009, 15:35, closed)
That may have been!
That may have been the case if the numpty management, who thought they were god in that place and treated you like shit", didnt sit at my pc and log in as "admin" with a simple to remember "password"....
(, Thu 10 Sep 2009, 8:56, closed)

(, Wed 9 Sep 2009, 17:12, closed)
Away and lie in your pish mate...............
(, Thu 10 Sep 2009, 9:11, closed)
To the Honda of justice!

(, Wed 9 Sep 2009, 17:33, closed)
You are the end of a bell.

(, Wed 9 Sep 2009, 23:06, closed)
I sir dont give a flying fuck......
(, Thu 10 Sep 2009, 8:58, closed)

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