Can I ask the board a question.
Do you as normal members of the public and internet savvy want the ability to complain about/review an NHS service over twitter/facebook?
(PsychoChomp, Thu 11 Jul 2013, 10:39, 8 replies, latest was 12 years ago)

No.
More importantly I don't want the populace to be able to.
( tangledupinblue hairy badge with moving eyes, Thu 11 Jul 2013, 10:40, Reply)

What about phone/email/website?

(PsychoChomp, Thu 11 Jul 2013, 10:42, Reply)

I think a designated person/department who you can speak to would be more appropriate.

( tangledupinblue hairy badge with moving eyes, Thu 11 Jul 2013, 10:43, Reply)

No thanks

( Monty Boyce, My cheese game is strong, Thu 11 Jul 2013, 10:41, Reply)

No

( Kroney, Thu 11 Jul 2013, 10:41, Reply)

This is the next month of my life... I don't see it being a very successful service.

(PsychoChomp, Thu 11 Jul 2013, 10:42, Reply)

I'd rather they put the money into actually fixing the broken services
rather than giving people more scope for fucking whinging about it.
( Kroney, Thu 11 Jul 2013, 10:43, Reply)

The point of the whole thing is to try and get a tripadvisor style thing for the NHS.
I tweet at the new service saying "MK general hospital toilets are disgusting" someone picks it up, says "ok want us to publish that on the NHS website? Do you want a response from the organisation" etc etc. Then we stick it on NHS choices and the provider gets a copy and the right to reply.
(PsychoChomp, Thu 11 Jul 2013, 10:46, Reply)

NO JUST BUY A MOP AND GET THEM CLEAN SO PEOPLE DONT HAVE TO COMPLAIN YOU'RE A HOSPITAL FFS
Would be my official party line.
( Kroney, Thu 11 Jul 2013, 10:47, Reply)

Tells NHS england who needs the mop if it's used on a large scale.
The whole idea is to get all the little niggley failures of an organisation in one place to try to spot when a hospital/dentists/gps is going to shit and hopefully prevent another Stafford.
(PsychoChomp, Thu 11 Jul 2013, 10:49, Reply)

If the managers in a hospital don't know how to run a hospital
to the extent that basic cleanliness (to take your example) is an issue, the managers need sacking.

My basic point is that this is a waste of money that's trying to combat the waste of money that's happening because nobody wants to face the real problem, which is that hospitals are badly run and need dead wood cutting out.
( Kroney, Thu 11 Jul 2013, 10:51, Reply)

I think if it's used as it's meant to be by the public it would be good.
It's a cheap way of canvassing opinion and highlighting problems. I should point out that the processes mean that you can do everything from moan about a broken coffee machine/dirty toilets, to complain about clinical neglect, misconduct, report a crime by nhs staff or anonymously whistleblow, all will be sent immediately to the trust for response within 10 days and if you want published (once we've checked it's not libelous)
(PsychoChomp, Thu 11 Jul 2013, 10:59, Reply)

but if no one uses it, it'll be shit.

(PsychoChomp, Thu 11 Jul 2013, 10:59, Reply)

I think it is more likely to open up a Pandora's box which will ultimately end up costing more money and effort.

( tangledupinblue hairy badge with moving eyes, Thu 11 Jul 2013, 11:02, Reply)

I'm fairly sure that the best way to 'prevent another Stafford' would be to invest heavily in more nursing staff
And maybe treat them and pay them well, so they don't become so demoralised that it just becomes another tedious McJob.
( tangledupinblue hairy badge with moving eyes, Thu 11 Jul 2013, 10:52, Reply)

Not going to happen.

(PsychoChomp, Thu 11 Jul 2013, 11:01, Reply)

Sadly no.
But you may get more managers.
( tangledupinblue hairy badge with moving eyes, Thu 11 Jul 2013, 11:03, Reply)

I expect there will be some amusing displays of illiterate gibberish which you can share with us all on here.

( Monty Boyce, My cheese game is strong, Thu 11 Jul 2013, 10:43, Reply)

We have to moderate it all.

(PsychoChomp, Thu 11 Jul 2013, 10:50, Reply)

god no

( The Light in Chains don't touch the Pope's boner, Thu 11 Jul 2013, 10:42, Reply)

This is arguably one of the worst ideas in the history of mankind

( Two Hats 🎩🎩, Thu 11 Jul 2013, 10:43, Reply)

Which is why it will be implemented sometime within the next 6 months

( Two Hats 🎩🎩, Thu 11 Jul 2013, 10:43, Reply)

Pilot at the end of the month!

(PsychoChomp, Thu 11 Jul 2013, 10:51, Reply)

No
Complaints should be done properly, not via a fucking tweet
( sporters I’m sincerely gratitude to you, Thu 11 Jul 2013, 10:43, Reply)

They're not formal complaints more like general feedback, you can compliment a nice nurse you had or whatever.

(PsychoChomp, Thu 11 Jul 2013, 10:50, Reply)

...'normal members of the public'...
You cannot be serious!
(Captain Placid 24/7 ball gags, brownie mix and clown porn, Thu 11 Jul 2013, 10:43, Reply)

No
Would be better as a TripAdvisor-type separate site. Twitter doesn't allow enough characters and neither it nor Facebook are anything like secure. Plus both just degenerate into "OMG fluffy kittenz you cunts" at the drop of a hat.
Stop the Web 2.0rrhea and do things properly.
(localboy purveyor of pisspoor puns, Thu 11 Jul 2013, 10:44, Reply)

We'll point them to a website/call them if it's anything more than the very simplest comments.

(PsychoChomp, Thu 11 Jul 2013, 10:47, Reply)