b3ta.com qotw
You are not logged in. Login or Signup
Home » Question of the Week » Call Centres » Post 515430 | Search
This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
Pages: Latest, 18, 17, 16, 15, 14, ... 1

« Go Back

Never miss out on a good pearoast opportunity...
    I no longer work at this call centre, and don't believe I'll ever work in one again - it's given me a sort of Pavlov's dog-like aversion to the sound of a phone ringing. As you read, you will undoubtably think I am somewhat of a cretin (you are absolutely correct of course), but believe me I was small-fry compared to some of the uber olympic-level wasters on the other end of the line.
   Since it's a bit of an epic pea, I've "re-imagined" some parts, like what shite bands do when they wanna re-release an album, with the added bonus of some heroically wank b-side.
   So here it is, a little window on the world of a Stan James telephone gamble monkey. If you have had a lovely day, all kittens and fwuffies, I would make like a tree and fuck off, it'll only get you down. If you are into your bitter hate-filled diatribes, you're onto a winner...

1. Opening the Call

a) OK, best not to start with the opening gambits of "Would you like my account number?" - no, I'd like to fucking guess it sir - or "Can I have a bet?" - You've. Rung. A. Betline. See, the answers I really want to give to both questions are invariably "no", so just give me your account number and let's get this over with.

b) About that account number. It is six digits long, there is no need to pause after each one. I'm a big boy, I can take it all.

c) Shockingly enough, I need the account information before I can place the bet. If your race is going off, and you are angry that I must ask for said information, there is a simple remedy, RING 20 SECONDS EARLIER YOU LAZY CUNT.

d) Think about the events that are about to transpire, your best course of action. Trackside at the Moto GP? Don't call. Eating food? Don't call. Actually taking an actual shit while we're ACTUALLY talking? What sort of man are you!? Don't call. When all the above criteria are met, and you are somewhere quiet and free from interruption, I can just barely tolerate you. This is as good as it gets.

Sometimes this happens - "You want the account number? *sigh* Hang on I'll just get my card" - this will make my heart hurt. Preparation is the buzzword here, more on this later.

2. Right, We're In

a) Oh, where to start. This is where things begin to go seriously wrong. For starters, don't cut me off during my "Hello Mr Shroodgambler, what can I do for you?" spiel - can't you see I'm being courteous, you fucker.

b) At this point, don't wander off for a conversation with your friend/partner/child. It's crucial we talk, so the important business of betting happens.

c) Now I can't stress this one enough - have some idea of what your bet is before you ring up.

I am not here to hold your hand. I am not here to slip into a dress with you and listen to George Michael. I am not, as the saying goes, a beautiful blonde with big tits and an ass that tastes like vanilla ice cream. So stop trying to fuck me. Trawling through the Botswanan 2nd Division lacrosse prices to find you a filthy 1/3 shot makes me cry actual blood tears.

d) Shouty calls are great. If there's one thing I love, it's repeating every word I say simply because you can't be arsed to leave the pub. Similarly it's brilliant fun when you whisper, due to fear of reprisal from wife/boss/Allah.

e) There are a select band of miscreants who are only allowed to get a bet on when confirmed by the card holder. You know, the type of guy who isn't allowed his own bank account. It is generally "the missus" who does the deed, but there is at least one individual who needs the confirmation of his mum. However, even he was trumped by the chap who needed his prison officer to open the call to explain the legalities of what was about to occur.

3. Bad Bets

a) Too many years gambling, and too long working here, has made me quite snobbish about certain bets. There are a few specifics which I will mention later, but for now, a quick rundown on some of my favourite crap bets. Oooh it's like the chart show isn't it:

- Betting less than a fiver on an odds on shot. Get away from me you gypo, quite frankly.
- Placepots in which you pick every bloody horse running, for 5p stakes.
- Through-the-card forecasts on the dogs. I mean, what leads you to believe trap 1 will beat trap 2 in every. single. race? If you hate money that much, give it to charity.

b) Each way betting is a type of bet used to back long odds. There are two parts to the bet - the win, and the place. Without boring you with too much detail, if you back short odds, you lose money on the place. Anything below 5/1 is a bit silly. So when you go e/w on even money shots and less, my face looks something akin to a bulldog licking piss off a nettle.

c) But we make it hard to just go all out for the win. Myriad bets on a plethora of sports, it can be confusing. But sometimes you just wonder at the thought process of someone putting their cold hard sterling on the assumption there will be over five first half corners in a Belgian League 2 match. Just WHY?

d) I'll lump the rest all in together, as they all tend to come from a very distinct type of customer - the ones we make all the money off.

If you do any of the following -

Back the next fav off without even knowing what it is, when it's off, what sport it's even in.
Ask for what's "in-running" due to the urgent need of betting on something RIGHT NOW.
Ask for the score, get told to ring the results line, then go "Ahh sod it, I'll just have £500 on the short price".
Are unable to pronounce the name of whatever filth you are backing - this one is always a sure sign of the amount of in depth study that has gone into a selection. And don't worry if you can't quite get it, we accept anything from words that sound a bit like the one you're trying to say, to mild racism ("gimme a hundred on that chinky bird")

- any of these, and I will instantly want to ritually slaughter your first born.

4. Things I Don't Need To Know

a) I just need the name of the horse. Dear God. We have this cracking little index thing that means I can just type the fucker in, and everything magically happens. I don't need to know where it's running, who the jockey is, the trainer, what price it was this morning, how it did when it ran out last saturday, what ground it prefers - you might as well tell me its birth mother and date of conception.

b) Personal facts. I don't wanna hear about your life as an accountant for the largest Kellog import/export depot in Europe, about your theory on gay people, whether you've recently shagged a prostitute, the death of all your close family, or how that recent trip to the hospital went.

I'll be blunt, having to hack your voice for one second longer than necessary has me reaching for the staplegun, its destination, MY FACE. I HATE YOU. This is maybe a point I should've raised earlier.

c) Anything else but the bet really. When I give you a price, and you say "but Ladbrokes are doing 3/1!!", what exactly d'you want me to say? Good for them sir!? Just have a bet, or fuck off, is the rule I'm implying.

Also, our company perhaps works differently from those you have encountered previously. Your opinions on our prices/markets/anything else? Quite useless. Utterly without value. I mean that sincerely. If I say something, it's right. If you don't agree, you're wrong. In todays crazy world of asbos and credit crunches, it's nice to see a pure black and white fact.

d) The jokes. Oh the jokes.
"What can I do for you sir?"..."Well, you could find me a winner! hohoho chortle chortle!"
"Would you like 3/1?"..."I'd prefer 20s! hohoho guffaw!"
"D'you do prices for the marathon?"..."Why of course, who were you..."..."Wassa price of the bloke in the diving suit AHAHAHAH CHORTLE LOLZ!!one"

5. Almost Home

a) OK, almost there, but not quite. One of the most crucial parts of the call is about to happen - reading the bet back, and calling "Bet's on". I have to do this. I don't wanna, but I must. So don't talk over the top of me. Don't talk to someone else as I do this, then ask what the bet was again. Don't allow me to go all the way through, dial for the money, strike the bet, then go "Errr, actually I wanted it like this". Just be cool.

b) When I say "Anything else Sir?" that's your cue to get involved, should you want anymore gamble. When you wait until I finish the bet and go "Oh there was something else", my teeth actually curl back on themselves, and reroot into my gums, and blood froths from my mouth. It's a terrible sight.

(, Mon 7 Sep 2009, 18:17, 14 replies)
It's a pearoast. alright.
But I still like reading it again..
*Actually thinks about betting on a bloke in a diving suit next year..*
(, Mon 7 Sep 2009, 18:40, closed)
I'm going to have to argue with 1a
I start every almost every phone call to anywhere with the questions like that, eg. "Can I renew my insurance?", "Can I order a takeaway?", "Can I book a ticket". I do not know how else one could possibly start a phone call of that kind.
(, Mon 7 Sep 2009, 20:50, closed)
You could ask
MAY I renew my insurance.

Of course you CAN do it, that's what the company is for, if you're trying to be polite ask if you may.
(, Tue 8 Sep 2009, 4:35, closed)
Ah, correct English....
Practically unheard of in these God-forsaken times.
(, Tue 8 Sep 2009, 13:26, closed)
You're sort of right, there
I always do the "do you want my account number" bit, but it's really a shorthand for "do you want my account number NOW or do you have to access something on your computer first, and therefore not stop me halfway through because you're not ready."
(, Tue 8 Sep 2009, 7:15, closed)
I do this and think every time - why am I saying this?
As I call for a taxi and find myself saying "Can I get a taxi please?" my mind cringes as I imagine the operator wishing a quick and instant death on me...
(, Tue 8 Sep 2009, 10:38, closed)
I start with
"I'd like to..." (order a takeaway, book a cab, query a bill) and then wait for the first question that's in their flowchart.

I also lack the ability to predict (and the inclination to keep notes on) whether each particular company prefers to start with my account number, or my name, or my postcode, or my query. The call taker has the flowchart in front of them and knows what information they need and in what order. I don't.
(, Tue 8 Sep 2009, 12:11, closed)
I do this too
it's simple and easy- you tell them what you want and give them control of the conversation so they can ask you what they need to know. Then you can both hang up and go your seperate ways.
(, Tue 8 Sep 2009, 12:18, closed)
Still as clicky as ever
*nods sagely at all of point 3*
(, Mon 7 Sep 2009, 21:21, closed)
Purely because I've rung up to put a bet on something stupidly obscure like the Spanish table tennis 3rd division (new rules) league
(, Mon 7 Sep 2009, 22:06, closed)
I loved this the first time.
Shamefully I didn't vote for it so I have corrected that grave error.
(, Mon 7 Sep 2009, 22:41, closed)
"has me reaching for the staplegun, its destination, MY FACE"

Clicks HARD
(, Tue 8 Sep 2009, 9:31, closed)
the general public
are fucking retards, practically to a man. I feel your pain and have issued a sympathetic click.
(, Tue 8 Sep 2009, 13:30, closed)
Good read
(, Tue 8 Sep 2009, 15:59, closed)

« Go Back

Pages: Latest, 18, 17, 16, 15, 14, ... 1