No, that's not fair, they're not iliterate, it's more the fact that English was learnt purely for the basis of manning a call centre.

( G/PP 💩💩💩💩💩&#128, Thu 7 Jul 2011, 20:25, 1 reply, 15 years ago)

It wasn't a foreign call centre.
And everything bar that last email went in one ear and out the other - this suggests there was a major comprehension problem somewhere along the line.
( The Mock TurtIe ™ --- Thinks you are a cunt, on, Thu 7 Jul 2011, 20:29, Reply)

I changed to BT and had no problems.
They're all just as bad as each other. It's just the luck of the draw.
( girlinthehole, Thu 7 Jul 2011, 20:35, Reply)

I had a similar experience to Lighty but with ntl
I think the problem was rooted in the fact the company looking after the network infrastructure were entirely separate from the service provider. They didn't set it up and had fuck all knowledge of what it could and couldn't do. Every time they got a callout from the ntl they'd show up, do the bare minimum in an attempt to resolve the issue then fuck off. They got paid regardless so they didn't care, they just wanted to get around as many as possible to fill some kind of quota.
(Zoz prayed for twink on, Thu 7 Jul 2011, 20:36, Reply)

i suspect it has more to do with the
shitty demoralising nature of call centre work which values speed of calls over quality of calls
( Citizen Cavy Admires your passion for conformity, Thu 7 Jul 2011, 20:36, Reply)