Dear Customer,
We are writing to inform you that your recent order for James Bond Complete Collection Box Set was incorrectly listed. Unfortunately we will not be able to supply you with your order at the advertised price and have cancelled your order. If you would still like to purchase this item at the correct price of £99.99 please place a new order.
Please accept our apologies for any inconvenience caused to you over this matter and thank you for your patience and valued custom.
Kind Regards,
PLAY.COM
(, Wed 15 Oct 2008, 11:59, Reply)
After all, it was a publically advertised price.
(, Wed 15 Oct 2008, 12:04, Reply)
I think that both shop and customer should act in good faith. If one is trying to screw the other one over then they are in the wrong.
I've never heard of play.com so I don't know if they've screwed anyone over in the past but I'm guessing they're just trying to be nice.
SOCIETY IS NICE WHEN PEOPLE ARE NICE
(, Wed 15 Oct 2008, 12:09, Reply)
I think, as a personal moral choice, that it would depend on the shop for me.
However, yes, Play have always been good to me so I retract my suggestion.
(, Wed 15 Oct 2008, 12:20, Reply)
they failed to deliver a game, and then their customer services' attitude was rubbish.
I'm not ordering from them again.
(, Wed 15 Oct 2008, 13:20, Reply)
the not saying anything for about 4 weeks when it was actually out of stock. Admittedly they never took my money but they did waste my time.
(, Wed 15 Oct 2008, 15:06, Reply)
Generally speaking, in contract law terms, a retailer doesn't have to sell an item at the marked price. For there to be a binding contract there has to be an offer which has been accepted. In the context of sale of goods, the offer is made by the customer when they present the goods at the payment point (if the customer offers to buy the goods at the marked price).
The till operator is then free to accept, or reject, that offer. This means that if a till operator spots that goods have been mispriced, they can reject a customer's offer to buy at the incorrect price, and offer the customer the chance to buy at the correct price.
(, Wed 15 Oct 2008, 12:13, Reply)
I bought a console game a while ago because it was marked at £20 (cheap for a new game but not unreasonable).
The bloke at the till said it was the wrong price and wouldn't sell it to me because I could easily have swapped the stickers.
I accepted and went to leave but before I did I popped back to the shelf and picked up two more copies marked £20 and returned to the desk to hand them to the cashier so he wouldn't get any more problems.
"Ah," He said, "Fair enough, you can have it for £20 then"
Which was nice.
(, Wed 15 Oct 2008, 12:19, Reply)
I've worked in stores that have legally been forced to sell some items of furnature for a much lower price as that was the advertised price.
It's misleading the consumer.
(, Wed 15 Oct 2008, 12:29, Reply)
if memory serves...
(, Wed 15 Oct 2008, 12:37, Reply)
There have been numerous examples of this in the news, with argos advertising tellies at 10% of their rrp by mistake. The site will (almost always) have small print to cover this sort of eventuality.
Alas, but them's the breaks.
However, a business man selling his yacht on ebay Germany recently was forced to sell it for 20 Euro, though it's worth 10,000, because he forgot to set a minimum price. This *is* enforceable, so watch out for bargainous ebay deals
(, Wed 15 Oct 2008, 13:01, Reply)
Although I feel sorry for the poor bloke that might have lost his job over this I cant help but feel some sort of b3ta'n type revenge might be in order.
Cant someone with fantastical skills of technology put a large and nasty goatse on their front page or something. Or should we just write ironic reviews for their box set? hmmmmmmm, that gives me an idea!!!!
Edit: Actually Mr Coast of Yemen, isnt getting large goatses on BBC news your forte? Surely play.com should be a piece of cake :P
(, Wed 15 Oct 2008, 12:19, Reply)
If you have purchased something at the advertised price, you will have to recieve the item. Part of the trades descriptions act.
(, Wed 15 Oct 2008, 12:26, Reply)
The upshot was that if they haven't charged your card, the purchase hasn't been completed and they can cancel it. Once they've taken the money, though, they're committed.
This is a large part of why Amazon don't charge your card until they ship the item.
(, Wed 15 Oct 2008, 12:30, Reply)
FOR THE LOVE OF GOD YOU FREELOADING TWONKS
READ THIS, FOR IT MAKES SENSE.
PUT THE PITCHFORKS AND YOUR UNFOUNDED INTERNET RAGE AWAY.
RAGJKSFDHDSKJFJDHJHKJFHFHF *O*
(, Wed 15 Oct 2008, 13:04, Reply)
to be honest I didn't really want it anyway; but some of what Gronkpan is mumbling about above I guess; some poor person has probably had a right verbal from an angry boss over this
(, Wed 15 Oct 2008, 12:52, Reply)